This position is primarily responsible for providing our services directly to homeowners, landlords, building owners and other utility customers. You will provide expert advice and coordination for our programs while recommending specific modifications to electric and/or gas systems. You will also convince prospective clients of the improved efficiency that our services will bring. This role combines field work with office time.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Direct installation of energy saving products as directed by program management
Adhering to the safety requirements of the organization and the utility client
Promote the energy efficiency program to customers, trade allies and program stakeholders within your assigned territory
Understand and implement the company's Sales Process, including but not limited to:
Make outbound calls to existing customers to meet assigned energy saving targets
Initiate new business with new customers through business-to-business efforts
Manage field time effectively with customer, Trade Ally and program stakeholder visits
Develop and deliver presentations to create awareness about the program
Respond to customer inquiries and concerns by phone, electronically or in person to move projects towards completion
Work with utility customers to provide energy efficiency and the business activities of its customers
Identify and provide documentation of on-site opportunities and written summary reports for energy efficiency to customers and client/Program Manager, provide follow-up to as required
Discuss technical elements of energy consuming equipment-i.e., lighting, HVAC, hot water system, building and pipe insulation, and air sealing
Enter data into spreadsheets and database to determine energy savings and to manage current projects which may also include collaborating with Energy Engineers as required
Maintain professional appearance and behavior appropriate for a representative of our organization and the utility
Build quick rapport with customers. Quickly initiate conversations with customers on site and virtually regarding energy usage at the facility
Be able to work in a team atmosphere, and willing to collaborate on continuous improvement of operations year after year
Assist Program Manager in the training of new team members
Lead presentations promoting energy efficiency programs for targeted groups
Assist customers through the rebate application process
All other duties as assigned
Position Requirements
Education and Experience
Bachelor's degree from an accredited college or university or equivalent experience. Technical school degree combined with demonstrated experience in electric/gas utility field will be considered. Equivalent work experience may be considered.
1 - 2 years of experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, conservation and energy management, or related experience
Previous energy efficiency and/or energy modeling experience- Preferred
Previous customer service, sales, or marketing experience
Required Skills, Knowledge and Abilities
Must be self-motivated, organized and have ability to prioritize workload
Must be flexible to handle a wide variety and work at a fast pace
Ability to adapt to changing environment in the program when required
Proficient in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook
Strong data entry skills in entering information in tracking systems/databases
Ability to communicate effectively, both verbally and in writing with customers, clients and employees
Ability to analyze and interpret data and solve practical problems
Knowledge of mathematical concepts such as fractions, percentages and ratios
