As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times - to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry's top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization's integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals.
We believe the organization's most "precious resources" are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve.
Position Summary
This position is responsible for providing support to Outreach team members, ensuring that information is accurate, files are maintained and continuously reviewed, and continuous communication with business contacts is provided. This position is additionally responsible for managing customer grant processing, informing energy advisors of expiring grants and applications, and assisting customers and clients.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Coordinate with Energy Advisors to ensure proper organization of files, paperwork, and data entry as well as communication to the business contacts
Assist customers with understanding how to participate in programs, how to get project incentives, and coordinating paperwork and applications
Maintain, update, and add entries to the program databases accurately. This may require contacting clients and trade allies
Establish proper organization and maintain a proper project file system
Help maintain and update additional program spreadsheets relating to project tracking and scheduling of work
Assist trade allies and customers to ensure they have the correct information and marketing materials to promote the energy efficiency incentives
Provide assistance with customer service, scheduling and other issues as needed
Answer the telephone and assist with mailing materials when needed
Follow up with customers or Trade Allies to obtain information for incomplete applications
Review project applications and documentation to ensure completeness and adherence to program rules and requirements. Communicate incentive changes and disqualifications to customers and Trade Allies
Position Requirements
Education and Experience
High School diploma or equivalent required
1 - 3 years of previous office experience
Required Skills, Knowledge and Abilities
Strong customer service and communication skills
Must be able to handle a wide work variety and work in a fast-paced environment
Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
Ability to identify and resolve project application issues with customers and trade allies
Proficient in Microsoft Office, specifically Word, Excel and Outlook
Strong data entry skills in entering information in tracking systems/databases
Ability to communicate effectively, both verbally and in writing with customers, clients and employees
Ability to analyze and interpret data and solve practical problems
Committed to diversity and inclusion
Reliable transportation
Licenses & Certifications
Valid driver's license
Travel Requirements
Willingness to travel up to 5%
Estimated Wage Range: $32,200-$44,300
Benefits Include: Medical, Dental, Vision, 401(k), Paid Time Off (PTO), paid holidays, parental leave, sick/safe leave, company paid volunteer hours, and more!
Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.
