SUPERVISOR – Universal Studios Hollywood, CA - Full-Time
$23 - $25 / hour
Must be available for weekends and holidays as needed
WHY YOU'LL LOVE WORKING WITH US - BENEFITS!
Competitive Compensation & Benefits: Enjoy a strong salary with a comprehensive benefits package including medical, dental, vision, and a matching 401K plan.
Growth Opportunities: We value internal promotion possibilities and offer plenty of room for personal and professional growth.
Vibrant Work Environment: Join a fun, fast-paced, and team-oriented atmosphere at Universal Studios Hollywood, with staff appreciation, team culture, and more.
Other Benefits Include:
PTO (Paid Time Off)
Paid Sick Time
Holiday Pay
Company Paid Life Insurance
Company Paid Short Term Disability
Wellness Reimbursement Program
Free Parking
Issued Uniforms
Work-life balance
COMPANY BACKGROUND
Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.
Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.
Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.
BASIC FUNCTION
Are you a dynamic leader with a passion for driving excellence in a fast-paced environment? Ready to take your career to the next level in one of LA’s most exciting industries? We want to meet you! We’re looking for an energetic and experienced Supervisor to take charge of daily operations at Universal Studios Hollywood. In this role, you’ll lead a motivated team of part-time and full-time employees, ensuring smooth operations, outstanding customer service, and adherence to company standards. If you have experience in a theme park, hospitality, or equipment maintenance environment, this is your opportunity to shine!
Ready to step into a leadership role at Universal Studios Hollywood? This is your opportunity to be part of a growing company where your leadership will make a real difference. Apply today and elevate your career to the next level!
WHAT YOU'LL DO/KEY RESPONSIBILITIES
Lead & Motivate the Team: Oversee daily operations, inspire team performance, and provide coaching to keep everyone aligned with goals.
Manage Scheduling: Create and adjust weekly schedules to ensure proper coverage, with flexibility during peak periods.
Solve Problems: Be the go-to person for operational challenges, resolving issues quickly and efficiently.
Maintain Efficiency: Conduct regular audits, monitor equipment, and ensure systems run smoothly. Minor repairs and equipment troubleshooting are part of the role.
Deliver Outstanding Customer Service: Ensure that every guest interaction meets our high standards of service and satisfaction.
Communicate with Impact: Keep an open line of communication with your team and upper management, providing daily and weekly operational reports.
Other duties as assigned.
WHAT YOU'LL BRING/SKILLS
Experience: 2-4 years in a supervisory or management role, ideally in operations, logistics, or a customer service environment. Experience in theme parks, hospitality, or equipment repair is a big plus.
Leadership Skills: You can motivate and manage a diverse team with confidence and positivity.
Problem-Solving Ability: You thrive in fast-paced environments and are a natural at finding solutions.
Strong Communication: Clear and effective communication is your strength, and bilingual skills (Spanish/English) are a bonus.
Tech-Savvy: You have intermediate computer skills, including the ability to work with scheduling software, spreadsheets, and track performance metrics to keep the team running efficiently.
Location: Based in or around Los Angeles, with easy access to commute to Universal Studios.
QUALIFICATIONS
Minimum Experience: Six months of successful supervisory experience.
Availability: Open availability, including weekends and holidays.
Customer Service & Math Skills: Strong customer service experience and mathematical comprehension are highly valued.
Cash Handling: Previous experience with cash and coins is a plus.
CERTIFICATIONS/LICENSES
Valid Drivers License is required
PHYSICIAL REQUIREMENTS
Lift 40 lbs. to waist height
Push/Pull 75-100 lbs.
Bend and stoop, walk and stand for long periods of time
Experience
Required
Previous supervisory experience
Intermediate computer skills and spreadsheet experience
Strong customer service
Preferred
Strong mathematical comprehension
Cash control experience
Licenses & Certifications
Required
Drivers License
Skills
Required
Reporting
Troubleshooting
People Management
Coaching
Conflict Resolution
Cleaning
Attention to detail
Computer
Scheduling
Problem Solving
Communication
Customer Service
Behaviors
Required
Team Player: Works well as a member of a group
Preferred
Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Required
Self-Starter: Inspired to perform without outside help
