The Office Supervisor-Dental is part of the person-centered integrated care team and is responsible for patient flow and staffing in the dental areas. Provides direct supervision to the following position: Customer Relations Specialists. Provides back-up for these positions as needed.
This is a full-time, benefit eligible position. Typical schedule is Monday - Friday 8:00am - 5:00pm, hours may vary within hours of operation if needed.
ESSENTIAL FUNCTIONS - JOB SPECIFIC
Responsible for efficient and effective front desk operations
Ensures excellent customer service experience for all internal/external customers
Maintains positive, goal-oriented work environment
Ensures that assigned staff are adhering to established protocols
Consistently address, document and review personnel concerns with Office Manager-Dental
Responsible for verifying accuracy of payment posting and batches for direct staff
Verifies accuracy of batches prior to making bank deposits
Completes bank deposits
Provides batch reports and deposit reports to Administration
Reviews and signs off on all sliding fee paperwork
Serves as the initial contact for the resolution of problems, escalated or difficult issues regarding patient complaints and other matters
Schedules CRS staff to ensure coverage for office locations
Works to ensure provider scheduling is correct
Staff Management and Development
Supervise Customer Relations Specialists
With Office Manager-Dental, assure adequate staffing patterns to meet needs
With Office Manager-Dental, orient new personnel as needed
Disseminate information regarding policies and procedures to direct reports
Perform performance evaluations for direct report staff
Provide back up to staff as needed; including, but not limited to, answering phones, scheduling and collecting copays, etc.
Will ensure that staff seek culturally competent services and service providers to meet the unique cultural needs of each patient
Provide back up as needed for the following duties:
Registration of new patients
Enters new patient demographics, including insurance coverage, per completed intake paperwork
Reviews intake paperwork for completeness for medical, dental and behavioral health
Meets with new patients to review client information data for accuracy and explain agency Missed Appointment/Cancellation/Payment policies and collects co-payments for all patients, if applicable
Reschedules or assists patient in making payment arrangements, per agency policy, if patient does not have their co-pay
Verifies patient's eligibility for the sliding fee scale if they report no income
Provide Office Manager-Dental with reports on office efficiency and patient flow as requested.
Advise Office Manager-Dental of any concerns or problems reported by patients or with current patient flow protocols
Attends monthly staff meetings as required
Conducts self in accordance with Compass Health's employee manual
Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations
High School/GED required
QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
* Minimum of three (3) years' experience as a front office staff member in a dental office setting preferred * Supervisory experience preferred * Experience with a multi-line phone system and professional phone skills preferred * Knowledge of Microsoft Office Suite preferred
Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is "Inspire Hope. Promote Wellness."
Why join us?
We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.
At Compass Health Network, these are just a few of the benefits that we offer as an organization:
We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you!
Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
