Job Description:

The Bilingual Technical Product Support Specialist assists external and internal clients with questions/problems regarding multiple Equifax applications and services via video, telephone, chat, or written.

These roles are 100% onsite in our Maryland Heights Customer Service Center.

What you'll do

• Responds to telephone, chat, written requests, then investigates and resolves or tracks progress through resolution
• Conducts video sessions where required for Equifax applications and services
• Consistently meets metrics for position regarding call handling, detailed documentation, case closure and adherence

What experience you need

• High School diploma or GED
• Ability to read, write and speak fluently in Spanish and English
• Well versed in client communications verbally and written
• 6+ months experience working with Windows and Google -based applications, file structures, editors, and cloud applications such as Portal and file transfer method

What could set you apart

• Working knowledge of Google email, drive and chat
• Knowledge of Sales Force, creating, documenting and closing cases and tasks
• Familiarity with live calls, chats and video sessions in a fast paced environment

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