The Standards Writer / Content Developer manages and enhances the Direct to Consumer (D2C) standards portfolio by providing oversight of the content lifecycle and ensuring all materials are accurate and compliant with the control framework. This role involves close collaboration with cross-functional teams to maintain standards and support the development of effective content strategies that are aligned with business objectives and regulatory requirements.
What You'll Do:
Manage the Direct to Consumer (D2C) Operations Standards, including the creation of new standards, updating existing standards, and conducting annual reviews of all standards to ensure accuracy and alignment with control framework and internal processes.
Establish a governance process and cadence to ensure that all standards are reviewed on an annual basis (at minimum) or when material changes occur in regulations, control framework, or internal processes.
Track and monitor progress and provide regular reports to leadership.
Collaborate with Service and Process Owners, Subject Matter Experts, Legal, Compliance, Trainers, and Operations Managers, to ensure accuracy of standards.
Oversee processes and procedures related to content lifecycle including standard creation, periodic review, content and grammar audit, expiration, version control and delivery processes.
Maintain the D2C Standards Style Guide, reviewing for any necessary updates based on changes in branding, accepted writing guidelines, or changes to approach.
Maintain the D2C Operations Glossary, in conjunction with partners in Learning & Development, Change Management, and Compliance.
Consistent with Equifax's 3/2+2 flexible work framework, you will work Tuesday, Wednesday, Thursday in Equifax's Atlanta-based office and remotely Monday & Friday (+ 2 weeks per year allowed to work remotely)
What experience you need
Bachelor's Degree in English, communication, business administration, technical writing, or equivalent years of experience
5+ years of experience developing operational documents and/or technical writing
Experience partnering and working collaboratively across departments and functions
Ability to analyze and synthesize complex content to identify gaps or misalignments
Excellent writing and proofreading skills, with a sharp eye for detail
Ability to handle multiple projects simultaneously and deliver high-quality results
Highly self-motivated and able to work with limited oversight
What could set you apart
Professional experience resulting in a well organized portfolio which showcases diverse writing samples, including standards documents, procedures, or compliance materials
Ability to demonstrate strong proofreading and editing skills which highlight your commitment to quality and detail
Ability to articulate in clear terms a systematic approach and methodology to analyzing and identifying gaps in existing documentation
Prior experience in the financial services industry and/or at a credit reporting agency
