We are looking for a Customer Service Representative/Order Processor with experience in a Manufacturing compnay for our client in Fremont. Please review the job description and if you are interested, email me your resume and I will give you a call.


Hiring: Customer Service Representative (on-site)


Industry: Manufacturing and Distribution of Industrial Part


Location: Fremont, CA


Hours: 7:30am to 4:30pm, M-F


Pay: $25-$31, DOE


Reporting to: Sales Manager


Daily Tasks:


-Interact effectively with customers and provide assistance with product pricing, quotes, availability, and delivery timeline.


-Efficiently enter Sales Orders/RMAs into database, including new account set up.


-Coordinate documentation with customers including shipment tracking.


-Identity potential order issue, and communicate to customer appropriate solutions and alternatives within the time limits; follow up to ensure resolution.


-Maintain control of weekly backlog report and data entry of weekly orders and sales revenue.


-Convert incoming calls into sales cycles to the best abilities and provide necessary follow up to secure orders.


-Assist Admin team when requested to secure payments for past due product or services.


-Assist Receptionist as required, answer incoming calls during breaks or lunch time


Qualification:


-Experience in sales/purchase order entry preferably in manufacturing and/or distribution


-Excellent communication skills


-Inside sales experiences is a plus


-Proficient in MS Office, ERP experience is a plus


-Personable disposition when interacting with employees and customers


-Motivated to learn catalog product/Services with adequate knowledge to clearly convey


-Technical aptitude for product support


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.