Job Title: Video Teleconference Administrator III -5160
Job Location: Austin, TX 78701
Job Salary: $75,000 - $80,000
Job Summary
Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Video Teleconference (VTC) Administrator position and to join our team of qualified, diverse individuals.
This position's main responsibility is to support mission-critical media operations and communications for our government customer responsible for providing IT services and support. This position will also handle supporting communication events while facilitating and coordinating connections of various media resources to stand up VTC and Unified Communications (UC) connections across geographically disperse locations.
Compensation Minimum: $75,000
Compensation Maximum: $80,000
Job Requirements:
Skills / Experience Required
Hold a current Active Secret Clearance
A/V & PA set up for ceremonial events
1+ years of experience performing VTC systems administration functions
Broadcasting ceremonies and town halls via TEAMS, Facebook, and other forms of social media
Assist customers on TEAMS conference calls utilizing ITaaS laptops
Classified Solution for Classified (CSfC) device with Cisco Meeting Application (CMA) capabilities
Active Directory (AD) attribute editing for CMA capabilities in creating CMA Accounts.
Provide physical support at non-work locations (i.e. Austin Community College (ACC)
Assist external entities with equipment setup to utilize our built-in systems
Installing programs onto SIPR computers
Coordinating with both Public Affairs Office (PAO) and Senior Executive Services (SES) personnel in planning and organizing ceremonies
Schedule and manage telephone meetings using phone conference, VTC, and UC systems
Troubleshoot problems such as joining, conducting, and taking part in phone conference, VTC, and UC meetings
Support various operations and maintenance tasks for a variety of media systems, including live and delayed streaming broadcasts
Perform system integrity and connectivity tests to ensure system availability
Assess and report on performance and usage numbers
Ensure compliance with policies and procedures including DoD STIG requirements
Develop and support documentation of all processes associated with administration of the network and duties performed by network & system administrators
Demonstrated knowledge of VTC technology and equipment and coordinating VTC type meetings across multiple sites
Customer service skills, and experience fielding and troubleshooting customer questions and issues
Experience supporting communications/media systems such as: phone conference systems, VTC systems, UC interfaces, live and delayed streaming video, and digital signage technologies
Experience with media/VTC/UC vendors and technologies such as Polycom, Microsoft Lync (Skype for Business), VBrick, Sonus, Cisco, Ectocryp, Acano
Familiarity with Microsoft Active Directory/GPO integration with SCCM
Possesses good knowledge of different software systems, client/server architectures and various compatibility requirements
Experience in troubleshooting, software development processes and ability to understand and implement client requirements
Experience with the most common VTC equipment (Polycom or Cisco Telepresence)
Experience with NIPRNET and SIPRNET connection process and accreditation to include handling COMSEC updates and storage
Excellent customer service skills and be able to always project a positive image and professional manner
Ability to work within the confines of a set time schedule
Knowledge and experience communicating VTC support concepts to technical and non- technical personnel
Ability to develop technical documents and produce system design documentation
Education / Certifications
Associate's degree in computer science, Information Technology (IT) or related discipline
IAT-II certification (Elevated/Privileged User)
DISA DVS certification upon start date (certification is to ensure that each DVS associated facilitator has the capability to perform DVS operations satisfactorily without direct supervision)
Knowledge and experience with VTC protocol capabilities above H.32
Benefits
Medical, dental, vision, disability, and life insurance
Flexible Spending Accounts
401(k)
PTO
Paid Paternal leave
Tuition reimbursement
Paid federal holidays
Security Clearance
Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Physical Requirements
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary.
Company Summary
Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."
Company Employment Statement
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
