Trucking services company in Southwest Charlotte is looking for a Road Service Coordinator / Dispatcher. Contract to Hire Monday-Friday 2p-10p (2nd shift). Pay = 21/hour
Responsibilities:
The Road Service Coordinator will assist in the daily operations of emergency roadside service, providing assistance to over 130,000 company-managed chassis nationwide, assessing and diagnosing chassis failures and dispatching appropriate service to customers based on the nature of each breakdown.
Receives in-bound calls from customers in need of road service
Assist with email service requests as needed due to volume
Assess and diagnose chassis failures through careful inquiry
Determines the nature of the failure and makes determination as to whether each situation is indeed an emergency, or service requested by the customer at company's expense.
Identifies the unit in need of service; when and from where the unit last gated out, whether the unit is eligible for road service, whether it is a pool chassis, or net lease chassis.
Maintains log of all road service events, from implementation to closeout
Assist with managing road service program with road service vendors/suppliers
Monitor road service email and phone call requests after hours on select days weekly as assigned or arranged
Requirements:
3+ years of dispatch, service coordinator, transportation experience.
Solid grasp of Microsoft Office products and environment, including Outlook, Word, Excel and PowerPoint
Ability to multitask, handling multiple calls simultaneously, following up on each event and seeing it through to completion
Strong customer service orientation
Good listening skills, problem-solving orientation, and sense-of-urgency
Strong communication skills, both written and verbal
Ability to work well with others in a professional corporate environment
High School diploma; Bachelor's degree preferred.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .
