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Clinical Business Operations Representative 2
The University of Miami/ UHealth Department of Neurology has an exciting opportunity for a Full Time Clinical Business Operations Representative 2 to work at The Soffer Clinical Research Center. The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.
This position coordinates the clinical, administrative, and academic activities of the Cognitive Division's providers. This requires extensive coordination of complex activities, including patient scheduling and appointment reminders, monitoring the uchart inbasket and following up on patient requests between visits, obtaining prior authorizations, managing clinic closures, as well as preparation of documents, coordination of teaching activities, and physician travel schedules. Approximately 70% clinical support and 30% academic support.
Answer phones, triage, and follow-through on messages and information requests from patients using UChart, as well as internal and external customers.
Responsible for management and optimizing the physician's clinical schedule.
Proactively fills cancellations, reschedules, or other unanticipated openings.
Interacts daily with Director of the Division and Neuro Core staff regarding scheduling changes, new appointments, etc.
Ensures that the medical schedule is communicated in a way that is organized and accessible.
Acts as a point of contact for invoices, databases and reports.
Maintains historical records of the medical schedule.
Responsible for authorizations (procedures and medications)
Work closely with department's clinical operations staff to ensure seamless coordination between the faculty member's clinical activities and their academic/administrative work.
Administrative & Academic Responsibilities (30%)
Assists in the Collaboration with faculty, managers and finance division in the preparation of multi-media presentations and annual reports for submission to senior management.
Manages and liaises on special projects e.g. spacing, conference planning, speaker engagements, special meetings, inclusive of all logistics.
General and professional correspondence.
Responsible for coordination of the physicians' academic and clinical calendar to include interviews, meetings, lectures and conferences, departmental meetings Submit leave requests and PLRs.
Attend University and departmental meetings, as required.
Responsible for the travel arrangements, including reservations for hotels, air travel and the associated University of Miami forms required for reimbursements of travel expenses.
Update licenses, DEA, memberships, CME documentation, etc. as well as maintain updated files.
Assist with initial credentialing and re-credentialing, as needed.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
Minimum Qualifications
High school diploma or equivalent
Minimum 1 year of relevant experience
Knowledge, Skills, and Attitudes:
Skill in data entry with minimal errors.
Ability to communicate effectively in both oral and written form.
Ability to work evenings, nights, and weekends as necessary.
Skill in collecting, organizing, and analyzing data.
Ability to work independently and/or in a collaborative environment.
Commitment to the University's core values.
Any relevant education, certifications and/or work experience may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
