At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
The Research Manager will play a pivotal role in shaping our company's strategic direction by managing internal and external research efforts. This individual will work across multiple departments to ensure research highlights key consumer insights and directly influences product development, customer experience, and business strategies.
We are open to hiring remote if we find the right talent in any of these states ( AL, AK, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, OR, OK, PA, SC, TN, TX, UT).
What you will do to contribute to the company's success
Research Integration: Aggregate, synthesize, and present key findings from both internal and external research sources to executives, highlighting actionable themes that drive business decisions.
Vendor Management: Manage relationships with external research vendors, ensuring high-quality delivery of both tactical studies (e.g., market and competitor analysis) and strategic brand studies that provide insights into customer perceptions and market positioning.
Internal Research Liaison: Serve as the primary point of contact for internal leaders seeking to leverage research for strategic decision-making. Provide guidance on how research can inform areas such as market expansion, product evolution, and customer segmentation.
Collaboration with Product Management: Partner closely with product managers to design and implement research that supports product discovery, roadmap development, and product evolution. Help ensure that research aligns with the broader company vision and product goals.
Customer Experience Advocacy: Collaborate with the Customer Experience (CX) team to amplify the voice of the customer. Use insights from research to prioritize initiatives aimed at improving customer satisfaction and experience.
Qualifications
Bachelor's degree in Business , Marketing, Economics, or a related field ( Master's preferred).
5+ years of experience in market research, consumer insights, or a similar role, ideally within the telecommunications or technology sector.
Proven track record of managing research vendors and delivering impactful insights to senior leadership.
Strong understanding of both qualitative and quantitative research methodologies.
Ability to translate data into clear, actionable insights for various stakeholders.
Experience working cross-functionally, especially with product and customer experience teams.
Skills
Strong analytical skills and attention to detail.
Excellent communication and presentation abilities, with experience presenting to senior executives.
Proactive, with the ability to manage multiple projects simultaneously.
Collaborative mindset with a focus on driving results through teamwork.
Core Competencies
Committed: Values each customer, while working hard to keep their business and support our communities.
Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise , respect, and empathy.
Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
Medical, dental, and vision plans - start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Additional Perks
Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
FREE Cable One services for associates who live in a serviceable area
We're an Award-Winning Organization
We're An Award-Winning Company
Forbes' "America's Best Midsized Employers" 2021-2023
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
