Job Summary: The Business Manager plays a crucial role in optimizing and enhancing business processes to drive


operational efficiency and support strategic decision-making at McLean Hospital. The Business Manager is responsible for


gathering, analyzing, and interpreting complex operational and administrative data. These data relate to the budgets


pertaining to inpatient and procedural levels of care, managed care denials, oversight of key performance indicators


associated with contracted business partners, and EPIC downtime operations. The Business Manager identifies trends and


provides actionable insights to clinical leaders, directors, and members of the Administrative Team. This role often includes


partnering with internal stakeholders and managing cross-functional work, developing performance metrics, and


recommending solutions to improve processes and reduce costs.


Essential Functions (Key Roles & Responsibilities)


List up to 6 key outcome-based roles and responsibilities of this job.


1. Cross-Functional Collaboration. Partner with clinical leaders and Nursing Administration to manage operational budgets


and maintain favorable variances; primarily within the inpatient and procedural levels of care. Review current business


operational processes, identify inefficiencies, and recommend strategies and tactics to streamline workflows, enhance


productivity, and reduce costs. Serve as a principal contact for this scope of work and actively assist in managing the


respective budgets throughout the year.


2. Epic Downtown Procedures. Work closely with various departments across McLean Hospital to ensure that clinical and


ancillary units are informed and prepared to deliver care effectively and safety during times when EPIC, the electronic


health record, is offline. Enure that MGB standards and expectations are in place and met with high reliability.


3. Key Performance Indicators (KPI) Oversight among contracted business partners. Develop, report, trend, and maintain


key performance indicator (KPI) data for the purposes of monitoring business operational effectiveness and making


recommendations to the Administrative Team based on quantitative findings.


4. Managed Care Denial Oversight. Work closely with departments such as finance, utilization management, social work,


and operations to make recommendations in how to reduce payer denials and increase operational revenue for services


JOB DESCRIPTION


Proposed Job Title: Business Manager I Job Code: 000400


Reports to: M4 (Senior Director/Executive Director) Title Job Reports to: Executive Director, Business Operations


Department: Business Operations Does this job require Patient Care (direct/indirect)? ☐ Yes ☒ No


Indicate the focus/influence of this job:


Hospital(s) Does the job manage others? ('Manage' for this purpose relates to hire/fire authority) ☒ Yes ☐ No If 'Yes,' how many direct reports? 0-2


Are any of the direct reports managers?


☐ Yes ☒ No


Does this role manage multiple teams?


☐ Yes ☒ No


Indicate the level of problem solving required for this


job: Solves complex problems How many indirect reports (estimate)? Zero


Is this job responsible for managing any budget? ☒ Yes ☐ No If 'Yes,' indicate estimated annual dollars: $Direct Expenses: Estimated $110Million


JOB SUMMARY & ESSENTIAL FUNCTIONS Describe below the primary purpose and function of this job.


rendered. Attend selected committee meetings, provide leadership guidance for the production of actionable and accurate


reporting, and identify opportunities for reducing denial risk. Suggest solutions to mitigate such risks and improve business


resilience.


5. Strategic Planning. Support the development and execution of business operation strategic plans by providing data-


driven insights and forecasting future business needs.


6. Lead or participate in special projects, ensuring they are completed on time, within scope, and meet business objectives



Qualifications

QUALIFICATIONS:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education: Degree: Bachelor's Degree Field of Study is ☒ Required


Degree: Master's degree Field of Study is ☒ Preferred


Work Experience:


Type of experience: experience in financial reporting and database 2-3 Years of work experience is ☒ Preferred



EEO Statement

McLean is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.