The Technology Support Specialist assists customers and end users during the installation and use of all of Alliance’s various technology platforms external to the laundry equipment.
Responsibilities
Be an expert in the various hardware/software offerings that Alliance provides and how they interact with laundry equipment
Assist customers and end users through various support channels, providing technical support on the installation, operation, or troubleshooting conforming to established policies and procedures
Voice suggestions/concerns regarding opportunities/issues that users experience with Alliance technology products
Serves as primary intermediary between engineering teams and users in regard to installation, function, and use of Alliance technology products
Develops and maintains documentation
Continually searches for ways to improve processes or reduce costs
Qualifications
Education and Experience:
A high school diploma or equivalent is required
Bachelor’s degree in a technical field is preferred; an Associate’s degree in a technical field with two years related experience will be considered
Four years of related experience preferred
Skills and Abilities:
General knowledge of software systems and computer science concepts
Demonstrated experience with various software systems
Strong written and verbal communication and interpersonal skills
Excellent organizational skills
Ability to communicate effectively and establish effective working relationships
Strong service orientation and customer service skills
Excellent ability to quickly understand new software abilities and concepts
