The Computer Technician 2 (EMR2) description applies to varied job functions in our facility; all with similar levels of skill required, responsibilities, and expectations. The EMR2 is responsible for tearing down and replacing parts in systems. An EMR2 will trouble shoot, diagnose, and determine the most cost-effective course to repair hardware and software issues for a wide range of Tablets, Notebooks, Desktops, and Servers dependent on which Line of Business the Teammate is assigned to. Key job functions may include EG1 DFS (Warranty & Floater), EG3 Conus (Wipe Down).
This position will be responsible for…..
Ability to run production in Burn area to fill in if needed.
Communicates with operators from other shifts.
Comply with OSHA and MSDS standards.
Diagnose and determine issues with system that's needed to be routed to EMR for repair.
Loads and unloads product in an efficient and safe manner.
Moves product to storage areas with proper equipment and efficiently stack and store the merchandise in the appropriate area. May pick orders for shipment and assemble various types of merchandise to be shipped.
Operates any material handling equipment safely and efficiently as required. May use radio frequency equipment or picking, receiving, and storing functions, as required. May drive factory vehicles, forklifts and pallet jacks.
Ability to Cross train teammates in all currently responsible roles.
Ensures inbound and outbound shipments are accurate and free of damage.
Operates within standard operating procedures (SOPs) and Job Safety Analysis (JSAs).
Participates in physical inventories.
Performs labeling, sorting, wrapping, packing, and repacking as needed.
Provides on-the-job training to new teammates.
Training Burn techs to understand more failure types and how to proceed with specific failures. (Route to Staging and back to Burn to reset BOM, Rest unit, route to EMR for hardware failure).
Responsible for 5S, maintain a clean, neat and orderly work area.
Responsible for dispositioning inventory between recovery grades (retail, wholesale, sort and settle).
Responsible for proper cosmetic inspection, cleaning of product, and following specific guidelines for label placement and orientation.
Accurately document repair actions in the appropriate database, software tool, tracking log, etc.
Determines the most cost-effective course of repair and updates disposition of systems
May be required to perform minor part removal or replacement on product.
May be required to load/unload and run units inside of an automated "etching" machine, to apply custom logos on product.
Performs cosmetic repairs on Notebooks, Desktops, and LFF systems
Ability to utilize the Dell Password Reset utility to unlock units that have bios password locks.
You might be a great fit if….
Education/Experience
High school diploma or GED and 0-2 years of relevant experience.
Strong problem solving skills.
Strong PC skills (Word and Excel).
Excellent communication skills both written and verbal.
Demonstrated ability to prioritize and handle multiple functions, or tasks.
May be A+ certified.
Technical ability to trouble shoot, diagnose and repair systems.
Familiarity with materials handling and radio frequency equipment is beneficial
Ability to read and comprehend technical work instructions
This position operates in a specialty designated federal area and, due to contractual and regulatory obligations, requires U.S. citizenship in order to be considered for this position.
Physical/Cognitive Requirements
With or without accommodation:
Ability to follow policies and procedures.
Ability to read, write and interpret information.
Ability to add, subtract, multiply and divide.
Ability to use hands to manipulate, handle, or feel.
Ability to sit/walk/stand for up to 12 hours per day.
Ability to intermittently crawl, squat, climb, twist, bend, stoop, push or pull.
Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.
Ability to lift/carry items less than 30 pounds.
FedEx Supply Chain, Inc., as well as its subsidiary companies, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com. **Competitive Pay**: FedEx Supply Chain offers competitive hourly rates depending on your location and experience.
