Provide PC hardware and software installation and support services and Internet access support services.
Job Specific Duties
Installs, configures, implements and maintains desktop client software, e.g. Microsoft applications (Outlook, Exchange, Internet Explorer, Office, Windows, etc.) and/or Mac applications (Entourage, Safari, Office, Mac O/S, etc.), meeting SLAs on incidents and service requests.
Installs, relocates and supports PCs, servers, printers and other computer-related equipment.
Tracks MCH’s assets by updating information as equipment is replaced, moved or changed.
Under supervision, tests network connectivity and access to ensure security, integrity and accuracy of data transmitted throughout MCH. Ensures that physical connections are standard, orderly and clearly identified.
Minimum Job Requirements
BS degree in Computer Science/ Information Systems/related major or at least 2-4 years of equivalent work experience.
Extensive experience with setup, repair and modification of Windows PC desktops and laptops, printers and other peripherals.
Troubleshooting skills with 2 years of experience in a Windows- based environment(s) and/or 2 years of experience with Macs.
Knowledge, Skills, and Abilities
Action- oriented and self- motivated with the ability to improve the effectiveness, performance and efficiency of the Client Support team.
Certification in A+ and current MCSE preferred.
Excellent communication and interpersonal skills. Ability to prioritize tasks and complete assignments within an estimated time frame. Superior documentation skills are a must.
Knowledge and experience of desktop and network management, deployment and tracking tools such as SMS, Ghost, Citrix or comparable applications.
Sound knowledge of Helpdesk and Asset management software, and general Helpdesk/ Trouble Ticket and Project Management process.
Advanced knowledge of Windows 2000/ XP/ Vista, Windows 2000/ 2003/ 2008 Server, Microsoft Office XP/2003/ 2007, Microsoft Project, Microsoft Visio, Lotus Notes, Symantec Antivirus and other business applications.
