This position is responsible for identifying and delivering key operations improvements to the program. The focus area of these improvements will be with tools (Excel based), process changes, and Information Management led enhancements. Position will deliver project management deliverables to ensure improvements follow a timeline and meet critical deadlines. Position must identify improvement opportunities independently, but must also respond to client needs and program manager needs.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Program Tool Development
Identify and deliver enhancements in reporting and tracking of program operations that will drive productivity or improve program management capabilities.
Solidify and streamline tools that can be used as client and program deliverables.
Develop project timelines and manage to critical milestones to ensure on-time delivery. Report on in progress and upcoming tasks that follow the project timelines.
Liaison with other support departments, and potentially the client, to move projects and enhancements to completion.
Identify opportunities for automation through advanced Excel tools or through IM development.
Change Management and Support
Act as point person for delivering all key process, technology, or tool enhancements.
Plan for any necessary training needs, process changes, and reporting capabilities that come as a result of program enhancements.
Supporting the roll out (which may involve development, testing, and training) of any new tools or program features.
Focus on identifying and delivering continuous improvement opportunities through system and process advancements.
Program Reporting
Manage all reporting needs of the program which may include invoicing, data entry validations, and troubleshooting.
Train additional staff personnel on reporting capabilities to broaden the regions reporting skills.
Position Requirements
Education and Experience
High School diploma or equivalent required
1 - 2 years of previous customer service/sales/office experience required.
2 years of report design and development.
1 - 2 years in client facing project management.
Required Skills, Knowledge and Abilities
Strong customer service and communication skills
Must be able to handle a wide work variety and work in a fast-paced environment
Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
Ability to identify and resolve project application issues with customers and trade allies
Proficient in Microsoft Office, specifically Word, Excel and Outlook
Strong data entry skills in entering information in tracking systems/databases
Ability to communicate effectively, both verbally and in writing with customers, clients and employees
Ability to analyze and interpret data and solve practical problems
Knowledge of mathematical concepts such as fractions, percentages and ratios
