Location: Preferred in Dallas, Ashburn, Phoenix or other main Digital Realty Americas locations.
Your role
The Regional Maintenance Lead is a part of the Americas Operations Support Team. They will report to the Director of Technical Operations. This person will support the North American Technical Operations team while partnering with the Global team.
What you'll do
Implement the Global Standards for Technical Operations
Help drive and implement strategies to remediate systemic issues and improve standards and processes, including partnering with Regional Design Team to implement improvements in design
Perform tasks related to Change/MOP review and approval.
Support the NA region with vendor oversight and drive accountability
Assists the Regional Tech Ops Lead in defining and implementing the group maintenance policy and standards and to define best practice planned maintenance standards that align with industry standards.
Work with Sub-Regional teams to implement Global Standards and hold sub-regional teams / local teams to account for maintaining standards across reliability, maintenance, change management, site acceptance
Manages the Maintenance Management systems making sure that the software is kept up to date and that any changes that are made are approved by the relevant governance.
Works with the Regional Maintenance lead and Regional Procurement to ensure all relevant maintenance contracts are in place and are cost effective.
Takes a holistic view on subcontracts and reviews the possibilities of consolidation and standardization to reduce risk and cost.
Works with Procurement to ensure economies of scale are leveraged to increase cost effectiveness of maintenance contracts.
Work with Procurement to define and reviews standard subcontractor KPI's and SLA's.
Schedules regular face to face meetings with Market Maintenance Leads to discuss maintenance performance, address any maintenance related issues and concerns and other maintenance related relevant topics.
Provides regular updates to the Regional Ops Leads on any concern relating to asset and maintenance activities. Also provides regular asset collation, planned and reactive work performance reporting.
Colo Utility Tracker Management
Properly support handover of data center to operations. (Data center acceptance and proper paper work handover)
Review and approve commissioning scripts and support commissioning activities with a focus on acceptance requirements of all construction projects before final completion.
Support Local Operational Management Team on customer impacting incidents, including customer engagement and root cause analysis
Assist with the operations acceptance for the site as part of the handover from DE&C (e.g., warranties) within the region
What you'll need
Significant experience of being in a similar role
Experienced in implementing change and driving continuous improvement
Demonstrated ability to lead and manage cross-functional teams
Excellent communication and interpersonal skills
Ability to travel as required
Experienced operator.
Use experience and often looking past easy solutions to find the right answer.
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.
A bit about our Digital team
Our Operations team keeps our customers' infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
Our Compensation Philosophy
Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.
This is an exciting time to join our business so apply now and make your mark on our future.
Notes:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.
Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.
Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.
