Responsible for overall parts department operations, revenue growth and profitability
Salary Range:
$65,000-80,000 annually
Responsibilities
Manage all parts department functions including sales, AR, inventory control, shipping, receiving, cycle counting, and recordkeeping.
Review P&L statements, monitor progress towards budgeted revenue and gross profit objectives, implement cost controls as necessary.
Visit local customers to build relationships and generate additional business.
Develop promotional material, sales brochures and/or monthly specials to increase parts revenue.
Assess departmental performance regarding quality of internal/external customer satisfaction. Follow up on escalated customer service concerns or complaints and ensure satisfactory resolution.
Ensure our service technicians have required parts readily available when needed.
Maintain a clean and safe work environment. Ensure proper safety training and standards are in place, and that safety policies and procedures are followed.
Identify, address, and implement employee development and training opportunities.
Conduct annual Performance Reviews to evaluate parts personnel performance.
Qualifications
Excellent communication, interpersonal, and organizational skills.
Strong work ethic with the ability to work in a fast-paced, results-driven environment.
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
Possess strong leadership skills, can manage a team by clearly setting expectations, and inspire individuals to achieve their objectives.
Ability to find a solution for or to deal proactively with work-related problems.
Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
Education/Experience:
High School Diploma or General Education Degree (GED) required.
A minimum of 2 years prior experience in a parts department required.
Some college or prior management experience preferred.
HD Diesel engine and driveline component knowledge a plus.
Prior management or sales experience highly desirable.
Computer Skills:
Basic computer navigation skills required. Experience with Adobe and Microsoft Office applications (Word, Excel, Outlook). Experience with Oracle highly desirable.
Work Environment:
Retail Parts department environment. Parts storage area may not have air conditioning.
Competitive pay, a flexible work environment, and a well-built benefits program can be the foundation of your financial plan. From health insurance and retirement to paid time off, our wide range of benefits help you enjoy a balanced lifestyle and a promising future. We provide:
