IT Technician based in Dickinson ND that will provide deskside support and field communication services for all clients assist with delivery of IT Projects and serve as the custodian for all IT related Incidents and Service requests at that location. This person will work independently and with the team. The ideal candidate will have good communication skills and will be able to explain complex IT solutions to non-IT personnel.
Responsibilities
Provide Deskside support (Hardware/Software Support & Training) on Windows PCs, local and network printers and multi-function devices and other PC peripheral devices
Install, configure, test and maintain IT hardware as necessary to address Incidents and Service Requests made by the client group
Travel to facilities for installation and troubleshooting of ISP equipment on Well Pads
POC for Camera Skids trouble shooting and maintenance
Provide Workstation Support for Windows 10, iOS
Diagnose problems with software configurations and Network (LAN) connectivity issues
Provide support for remote users leveraging VPN when away from the office.
Assist as necessary with the on boarding of new employees
Work with other IT Support Teams to coordinate resolution of Service Requests
Provide A/V support, including MS TEAMS and Solstice, etc.
Configure & Deploy Mobile Devices including iOS and BYOD platforms
Work with Hardware/Software vendors to facilitate warranty work on company owned equipment
Work with local departments to secure power, communications and other services as relate to
Manage Solution Center (Ivanti Software) ticketing queue to achieve Service Level Agreements
Communicate with local business leaders to determine their IT needs and ensure they are being met
Be on call for IT support related issues that affect Bakken locations
QUALIFICATIONS
3+ years' experience in Deskside support or similar role
Networking knowledge is a plus (Routers, switches, and AP's)
Field Communication knowledge is a plus (Cradle points, MOX switch config, and antennas)
Proficiency in Microsoft Office application suite
Awareness of IT Service Delivery methodology
Strong written and verbal communication skills, client relationship skills, detail-oriented
