If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
Expert in all aspects and techniques for defining user business and functional requirements for enhancements and projects related to Webster Bank's File Transmission and Scheduling Systems. In addition, will support operational systems and deal with production issues along with driving root cause analysis. Based on analysis will determine and prioritize the IT or business solutions to the solve the problem. This individual will be knowledgeable in all aspects of the software development lifecycle and provide and receive work direction in order to deliver assigned work on time. Will be a collaborator with IT and Business teams with an emphasis on timely and accurate communications. Will be part of 24x7 on-call rotation.
Key responsibilities for the role:
Supports daily monitoring of applications, file transfers and job execution to insure application and system availability is high; file availability is consistent for the timing of the batch jobs supported.
Supports various internally developed and vendor developed systems
Provides routine and emergency production support (some off hour support required as need arises)performs analysis, assesses risks and offers solutions for resolution
Supports monitoring and remediation of security scan vulnerabilities
Troubleshoots application and client related issues by performing analysis, risk assessment and implements resolution
Supports team technology projects and systems upgrades
Develops, generates and maintains technical support documentation as needed
Applies, tests and implements application fixes provided by the Vendor as appropriate
Follows SDLC and change management protocols as outlined
Supports a variety of clients; including IT management, Business line, Support groups and Vendors
Generates system flow charts and design documents
Drives issue resolution by making critical decisions that may impact multiple clients' processing.
Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.
Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.
Maintains peak performance at full capacity for all systems.
Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.
Recognizes abnormal processing conditions and makes appropriate response decisions.
Follows escalation procedures when appropriate to resolve errors in a timely manner.
Makes use of available documentation to resolve errors and identifies/implements documentation gaps
Monitors and responds accordingly to an array of system and application generated messages.
Responds in a timely manner to questions and requests from incoming calls and incident tickets.
Proactively maintains contact with clients and serves as client advocate to internal organizations.
Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.
Works on internal and external projects of various sizes, complexity.
Contributes to existing and develops new solution approaches to the IT environment.
Key skills/experience qualifications for the role:
Bachelor's Degree or equivalent experience in a directly related field.
5+ years of professional IT and business systems/analysis experience.
Excellent and proven interpersonal skills to include: verbal, written and technical communication skills.
Skilled problem solver that is very detail-oriented.
Experience in bash scripting and powershell.
Proficiency in automated tools and desktop software.
Knowledge of scheduling and file transmission software (Tidal, Jscape, GoAnyWhere)
Experience in product management lifecycle, background in Agile framework.
The estimated salary range for this position is $115,000.00 to $135,000.00. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
