Job Description:

ABOUT THE TEAM



Less than a mile away from some of the top destinations in Downtown Pittsburgh, this Comfort Inn & Suites located on the North Shore is the place to stay and work! If you are in town cheering on the Pirates or visiting the Andy Warhol Museum, you will find yourself amongst a friendly staff, spacious suites and incredible amenities that you will be coming back again and again. We offer fresh and hearty signature breakfast, heated indoor pool, and an amazing deck to view the Pittsburgh skyline.


From Choice Hotels site:


We're located in Deutschtown Historic District by Veterans Bridge just across the Allegheny River from downtown Pittsburgh. Our central location allows you to be close to local businesses, dining and entertainment like the David L. Lawrence Convention Center, Heinz Field and Andy Warhol Museum. At Comfort Inn & Suites Pittsburgh-Northshore, we know you're traveling for a reason, so we'll always do what we can to help make your trip a success.



ABOUT US



Shaner Hotel Group


Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!



JOB DESCRIPTION

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Greet arriving guests/visitors; bid farewell to departing guests/visitors.
• Assist guests and visitors into and out of the hotel van, including loading/unloading luggage.
• Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
• Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
• Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies.
• Identify and explain hotel facilities and features to guests while escorting them to the hotel.
• Relay accurate directions to guests on inquiries of transportation within the local area.
• Handle guest complaints by ensuring guest satisfaction.
• Monitor and maintain appearance of hotel van.
• Ensure confidentiality of hotel guests and security of guests' possessions.
• Other duties as assigned.

Responsibilities

Hotel Van Drivers operate the hotel shuttle/van to transport guests safely and courteously to their desired location(s).

Qualifications

• Valid driver's license in the state of hotel's operations.
• Excellent driving record.
• Must be 21 years or older.
• Ability to provide legible communication and directions.
• Previous guest relations and/or training.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

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