The Office Manager is responsible for assisting in staffing, training in tax preparation, and providing excellent customer service. This position requires leadership, time management, and monitoring of the productivity and growth of the office. The Office Manager is the direct support staff to the Area Manager.
Responsibilities:
Tax Preparation
Assists in recruiting, interviewing, and training employees
Creates and maintains employee schedules to ensure proper staffing
Assists in ensuring that employees are upholding company policies and procedures
Manages and monitors office for performance and productivity
Resolves customer service issues
Assists the Tax School Instructor (open to the public as well as employees)
Complies with daily accounting procedures
Communicates effectively with staff to ensure they are well-informed regarding products and promotions
Supports and encourages staff to carry out the company mission as well as meet company and personal goals.
Position Requirements:
High School Diploma or equivalent
Tax preparation experience preferred
Management experience preferred
Customer service experience
Computer/Technology experience
PTIN certification (can be obtained after the hire date)
