The Receptionist serves visitors by professionally greeting, welcoming, and directing them and notifying staff of visitor's arrival. Additionally, the role supports the Human Resources Team in an administrative capacity.
Duties and Responsibilities
Performs opening and closing procedures in a manner that is fully aligned with policies and procedures
Accepts all company deliveries and tracks through a delivery log including processing mail as needed
Keeps track of all outgoing overnight deliveries and call for pick-ups if appropriate
Assists in the preparation and delivery of departmental reports and letters
Assists with mailings by preparing labels and stuffing envelopes
Ensures that the front desk and lobby area remain clean and clear of clutter
Support the overall security of the corporate office by establishing badge access for employees and appropriate visitors
Supports with administrative functions of associate onboarding including updating of associate directories intranet resources
Serves as the primary owner of KEMBA wear processes including setup of new associate accounts, funding credits, order distribution, and various troubleshooting activities
Coordinates orders of name badges, plaques, business cards and other materials for KEMBA associates
Provides administrative support to the Human Resources department as requested
Maintains utmost confidentiality regarding all matters of Human Resources Administration
Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures
Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs
Relates to others beyond giving and receiving instructions:
Communicates with coworkers or peers without exhibiting behavioral extremes
Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
Responds appropriately to criticism from a supervisor
Performs other duties as required by management
Required Qualifications
High school diploma or equivalent education and experience
Prior customer service experience
Proven track record of reliable attendance and punctuality
Knowledge of most Microsoft Office software
Strong organizational skills and attention to detail
Must value a high degree of accuracy
Professional and welcoming demeanor
Exceptional communication skills
Physical Demands
The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.
The employee is regularly required to sit, use their hands, reach with arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.
