Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Summary:
This position manages the assembly, QA, delivery and support of the Global Products & Solutions hardware and software solutions. Responsible for leadership and oversight of staff and serve as liaison for fulfillment and support to Global Products & Solutions management and Global Products and Solutions customers. Will oversee vendor ordering, Global Products and Solutions hardware assembly, quality assurance of assembly process, and field installation. Ensure documentation and reporting for internal and external clients, and support efforts for existing equipment in the field. Position will require learning proprietary software and hardware solutions. Key Customers include hospitals, emergency rooms, hospital blood banks, hospital pharmacies, stroke centers, and pharmaceutical manufacturers, CRO's and international entities.
Primary Duties and Responsibilities:
Actively oversee all hardware assembly process and the staff that performs these tasks
Ensure all quality assurance testing is complete and accurate on hardware according to existing SOP, and documentation is recorded in prescribed systems
Oversee hardware Support function, ensuring timely resolution to customer submitted issues and requests into tier 2
Ensure ongoing training and education of all Support staff on past and current issues for ongoing group knowledge, including contract support staff
Maintains vendor relationships, reviews vendor invoices and service for accuracy, researches new vendors for improvements, conducts regular vendor meetings, tracks vendor issues for meeting and vendor grading
Responsible for ordering, forecasting, inventory management, and warranty repair of vendor components
Produce daily, weekly and monthly reports for management and other departments related to fulfillment center activity, assets and related items
Collaborates with internal staff on new projects, innovation initiatives, and other activities that bridge the gap from idea to prototype design
This includes sourcing, building and testing new devices
Prepare, configure and arrange logistics for trade shows and other demonstration events
Ensure proper packaging design and materials for all shipments, and ongoing related process improvements
Create process and teaching documents for internal use and customer use on processes such as buildout, testing, electrical, or support documents
Ensure staff after hours on-call schedule is planned
Maintain safety program of Support staff and warehouses, ensure routine safety audits are complete, and routine training is conducted
Manage warehouse real estate and interface with external landlord and related activities
Ongoing focus on staff development
Ensure all documentation is accurate and up to date: ticket system, inventory reporting, knowledge base, safety records, others as necessary
Remains aware of competitive RFiD activity in the area and informs management of competitive trends
Completes various special projects as assigned
Must be willing to travel up to 20% of the time (including local travel)
Provide ongoing support to internal/external customers as needed
Will work on-call as needed
Performs other related duties as assigned
Required Skills and Experience:
Experience managing (hiring and developing) teams required in a structured or technical business
Requires broad familiarity in fields such as networking, IT architecture, business administration, healthcare, computer sciences or similar vocations generally obtained through completion of a two or four-year degree program; five (5) plus years of experience in a broad-based healthcare or IT position with increasing responsibility preferred
Customer-focused attitude with strong interpersonal and relationship building skills
Must be able to understand and analyze hardware configurations
Familiarity and willingness to learn about custom Linux software and embedded systems
Familiar with shop tool use
Excellent time management and organizational skills
Ability to interpret industry trends and competitive information and develop strategies and tactics to respond to changes in the marketplace
Strong leadership skills
Strong team player
Scheduling of outside install teams
Strong interpersonal and relationship building skills
Ability to work in a fast-paced start up environment
Ability to communicate effectively, both orally and in writing
Interpersonal skills sufficient to develop and maintain cooperative working and business relationships with others
Must be willing to work extended hours as needed
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
