Controlled Contamination Services has been a national provider of facility solutions, technical and decontamination services, since 1993. Our clients are in the Life Sciences, Technology, IT, Defense and Aerospace industries. Utilizing state of the art strategies, processes and human capital, CCS ensures the highest degree of service and integrity for the sensitive environment we support;impacting thoseindustries that impact the world.
Job Overview
We are seeking an experienced Billing and Collections Coordinator with a strong attention to detail. The ideal candidate will be responsible for the end-to-end billing cycle, including generating invoices, tracking payments, and coordinating with customers to ensure timely payment. This role is also responsible for handling any discrepancies, following up on overdue accounts, and ensuring that all billing and collection activities are conducted in compliance with company policies and financial regulations.
Key Responsibilities
Billing: Generate accurate and timely invoices that comply with contractual agreements and specifications. Proactively follow up with customers to confirm receipt of invoices. Timely resolve any invoice discrepancy that may arise. Collaborate with relevant Operations department to verify billing accuracy.
Customer Portal Management: Oversee customer portals such as Service Channel, Ariba, etc., for billing and collections. Ensure customers have access to relevant billing information and resolve portal-related issues promptly. Provide training sessions for customers on portal utilization.
Collections: Monitor accounts receivable aging reports, identify overdue invoices, and follow up with customers to ensure timely payment. Implement effective collections strategies to minimize outstanding accounts receivable. Reconcile customer accounts and investigate discrepancies, following up as necessary to resolve issues.
Customer Relationship Management: Act as the primary point of contact for billing inquiries and issues from customers. Provide exceptional customer service to resolve any billing disputes or concerns. Maintain strong relationships with customers to facilitate smooth billing and collection processes.
Documentation and Recordkeeping: Maintain accurate records of all invoices, payments, and related documents. Ensure compliance with company policies and industry regulations.
Reporting and Analysis: Generate regular reports on accounts receivable status, aging analysis, and collections performance. Prepare and present regular accounts receivable reports highlighting key metrics.
Collaboration: Work closely with other departments, such as sales and operations to ensure accurate billing and effective communication with customers.
Escalation: Monitor complex or unresolved issues by initiating the escalation process. Collaborate with your Director of Accounts Receivable to ensure issues are addressed promptly and effectively.
Qualifications
Qualifications and Skills
Education: Associate or Bachelor's degree in accounting, finance, business, or a related field preferred.
Experience: Proven experience with end user billing and collections. Familiarity in AIA billing for construction projects is preferred.
Technical Skills: Proficiency in accounting software and Microsoft Office Suite, particularly Excel. Acumatica is a plus. Customer portal platforms such as Service Channel, Ariba, etc., is a plus.
Communication Skills: Strong written and verbal communication skills.
Attention to Detail: High level of accuracy and attention to detail in preparing and reviewing invoices.
Problem-Solving: Ability to identify and resolve billing discrepancies and other accounts receivable issues.
Team Player: Ability to work collaboratively in a team environment.
Controlled Contamination Services is an equal opportunity employer - vets/disability.
