Job Description:

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To provide the best candidate experience with our high application volumes, we limit applications to a total of 10 over 6 months.

Advancing the Worlds Technology Together
Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, youll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of whats possible and powering the future.

We believe innovation and growth are driven by an inclusive culture and a diverse workforce. Were dedicated to empowering people to be their true selves. Together, were building a better tomorrow for our employees, customers, partners, and communities.

Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, youll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of whats possible and powering the future.

We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. Were dedicated to empowering people to be their true selves. Together, were building a better tomorrow for our employees, customers, partners, and communities.

The Customer Quality & Reliability (Q&R) team is accountable to identify any major product quality and reliability issues as early as possible and help resolve them as swiftly as possible. You will be part of an incubation team within this organization working on in-field telemetry intended to transform the Customer Quality Experience for Samsung memory products. Fault Management is the future of quality to minimize system downtime within AI/ML hardware deployments and workloads of the future. We analyze trends and patterns from enormous memory fleet telemetry to bucketize failures and perform virtual root-cause analysis. Telemetry analysis helps us design solutions to proactively avoid system downtime. We conduct research and develop both in-house and collaboratively in the industry with the opportunity to publish our findings through whitepapers and conferences. We are looking for innovative and passionate thinkers who can work in a start-up environment and are excited to shape the future of data centers around the world. Join us in our mission!

What You'll Do

• Interface with customers to establish the value add of enabling in-field fault management and mitigating systems in order to improve field failure rate of memory subsystems.

• Deep dive into memory subsystem ECC (Error Correction Codes) modules and evaluate correction capabilities of field platforms

• Propose and develop platform fault management modules for memory subsystems.
• Propose and develop platform RAS (Reliability Availability Serviceability) algorithms for memory fault management.
• Contribute to define industry standards on memory fleet telemetry along with development of sophisticated predictive algorithms to manage hardware faults.
• Stay up-to-date on latest industry trends in the hardware fault management space. Read technical papers, blogs, conference talks as well as publish whitepapers in conferences.
• Drive alignment with multiple stakeholders/teams within US and Korea.
• Drive communication and interaction with internal and external customers regarding project goals and solution.

Location: Hybrid with at least 3 days in office in San Jose, CA office location remainder of time to work remotely

Job ID: 42363

What You Bring

• Bachelors with 15+ years of relevant industry experience, or Masters with 13+ years or PhD with 10+ years hardware fault management, reliability, data center fleet management experience or related technical field preferred.
• Knowledge of platform memory subsystem, platform RAS (Reliability Availability Serviceability).
• Linux kernel commit experience.
• Familiarity with data center operating system and platform concepts (x86, ARM).
• Project management with the ability to write, edit, clarify and maintain consolidated status in real-time.
• Knowledge of platform memory subsystem from bare metal to OS level transactions. An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• Innovative and creative, you proactively explore new ideas and adapt quickly to change.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Youre inclusive, adapting your style to the situation and diverse global norms of our people.
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• Youre collaborative, building relationships, humbly offering support and openly welcoming approaches.
• Innovative and creative, you proactively explore new ideas and adapt quickly to change.

#LI-RR1

What We Offer
The pay range below is for all roles at this level across all US locations and functions. Individual pay rates depend on a number of factorsincluding the roles function and location, as well as the individuals knowledge, skills, experience, education, and training. We also offer incentive opportunities that reward employees based on individual and company performance.

This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones. In addition to the usual Medical/Dental/Vision/401k, our inclusive rewards plan empowers our people to care for their whole selves. An investment in your future is an investment in ours.

Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.
Enjoy Time Away Youll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.
Care for Family Whatever family means to you, we want to support you along the wayincluding a stipend for fertility care or adoption, medical travel support, and an errand service.
Prioritize Emotional Wellness With on-demand apps and paid therapy sessions, youll have support no matter where you are.
Stay Fit Eating well and being active are important parts of a healthy life. Our onsite Caf and gym, plus virtual classes, make it easier.
Embrace Flexibility Benefits are best when you have the space to use them. Thats why we facilitate a flexible environment so you can find the right balance for you.

Base Pay Range$177,100—$282,900 USD

Equal Opportunity Employment Policy

Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status.

When selecting team members, we prioritize talent and qualities such as humility, kindness, and dedication. We extend comprehensive accommodations throughout our recruiting processes for candidates with disabilities, long-term conditions, neurodivergent individuals, or those requiring pregnancy-related support. All candidates scheduled for an interview will receive guidance on requesting accommodations.

Recruiting Agency Policy

We do not accept unsolicited resumes. Only authorized recruitment agencies that have a current and valid agreement with Samsung Semiconductor, Inc. are permitted to submit resumes for any job openings.

Covid-19 Policy
To help keep our employees, customers, and communities safe, weve developed guidelines for our teams. Currently, we encourage vaccination for all employees and may require it depending on job functions (e.g., traveling for business, meeting with customers). While visiting our offices or attending team events, we ask employees to complete a daily health questionnaire and complete a weekly COVID test. Our COVID policies are subject to change depending on public health, regulatory and business circumstances.

Applicant Privacy Policy
https://semiconductor.samsung.com/us/careers/privacy

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