Job Description:

DH Pace Company, Inc. in Bloomington, IL, is seeking a Service/Department Coordinator to join our team who will effectively organize and direct service for our customers. You will work with our field technicians to ensure that our services meet or exceed our customers’ expectations. Prior dispatching or scheduling experience may be beneficial.

Primary job functions:

• Schedule technicians to customer job sites for service while optimizing costs such as drive time, material, and specific team member skill sets


• Encourage safety as a priority and build upon our strong safety culture


• Create and maintain service tickets to guarantee customer expectations of service times/dates are met


• Ensure service tickets are in correct status for material to be ordered, billing to be processed and completed or voided tickets to be resolved


• Continually ensure technicians’ schedules are cleared of completed job tickets by collecting, finalizing, and submitting job details for processing


• Provide accurate work orders and picking lists to the warehouse for inventory pulling


• Run, review, and manage reports to ensure department is meeting customer expectations and commitments


• Assist with all billing requirements and necessary paperwork concerning service standards


• Work with estimating team to provide service quotes when needed


• Provide support to field technicians with technical/mechanical troubleshooting/problem solving


• Other responsibilities as assigned

Qualifications: 

• Must have excellent communication skills and focused on customer service


• Must have good time management skills, be organized and have the ability to multi-task


• Must represent the company in a professional manner


• Experience using Microsoft Office Suite is required


• Experience in dispatching or other high volume administration field is a plus


• Experience in the door industry is a plus but not required 

Why DH Pace? 

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years!  We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.   

Our benefit offerings include: 

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!


• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!


• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day


• Floating Holidays: Up to 2 floating holidays per year


• Competitive compensation: Including annual performance evaluations!


• 401k retirement plan: Including an employer match!


• Company paid: Life insurance, short-term disability, & long-term disability


• and more!

 

 Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

 

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies.  Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc.  Please, no phone calls or emails.

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Operations

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