Description: Our client is currently seeking a Customer Service Rep - I
This job will have the following responsibilities:
Review incoming documents to ensure compliance to documented process and requirements prior to completion.
Educate internal and external customers on company guidelines and procedures; giving guidance and direction on completing requests timely and efficiently.
Contact customers via email and/or outbound call to obtain information or advise status of order/correspondence.
Interface with BGCO, Sales. Information Systems, Marketing, Legal and other departments to ensure compliance with process/procedures.
Qualifications & Requirements:
A Bachelor's degree or equivalent work experience.
Strong mathematical and statistical skills.
Microsoft Office products (MS Excel, MS Word, and MS PowerPoint).
Knowledge/experience in a high volume, production environment.
One or more years of customer support experience.
One or more years of B2B experience. Multiple systems knowledge (ECPD, ACSS, WFM,).
Strong written and verbal communication skills.
Flexibility -Hours of operation, Monday ? Friday 7:00 am- 7:00 pm, subject to change based on business needs.
Contact: kcordwell@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
