Since 1920, people have known Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value. We work hard together. We grow together. We are one Snap-on team.
We are seeking a dynamic and experienced Technical Support Specialist - Heavy Duty to join our Service Support team. This role is cruicial in providing technical support for Snap-on heavy duty equipment products to internal and external customers. This will include troubleshooting, documentation and training for the assigned product line.
PERKS - WHAT'S IN IT FOR ME
Competitive compensation
Medical insurance
Dental insurance
Vision insurance
Retirement plans
Paid vacation
Employee Assistance Program (EAP)
Stock Purchase Plan
Discount on Snap-on Products
Responsibilities
Provide support for internal and external customers including proper equipment operations, use and diagnosis, and troubleshooting problems for distributors.
Analyze prodcut performance to identify problems, make recommendations to improce and enhance products, and work with internal and externals sources to resolve problems.
Support new product implementations by working closely with Engineering, Training, and Sales as prodcuts are developed and updated to make recommendations and resolve problems.
Document incoming calls to develop and maintaing information databases, as required.
Work with the training group to write technical documentation on prodcuts for distributors use inclduing service bulletins, parts, and manuals.
Work with the Training group to develop, coordinate, and conduct service training programs for distributors.
Act as a resource for others , as needed.
Keep abreat with industry standards and emerging technology.
Other duties as assigned.
Qualifications
5-10 years of field service or technical support experience.
Demonstrated knowledge of a broad range of prodcuts across multple product lines.
Ability to read electrical sschematics and pneumatic diagrams.
Ability to troubleshoot a variety of software and operations issues.
Excellent communication skillos - both verbal and written, including tecnical writing skills.
Presentation skills with prior training experience, preferred.
Demonstrated organizational skills, leadership ability, and project coordination.
Demonstrated ability to work cross-functionally.
Ability to travel 25% domestically and internationally.
