This position is located onsite at the Corporate Headquarters located in Kenosha, WI.
Who We Are:
People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that makes our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value. We work hard together. We grow together. We are one Snap-on team.
Opportunity:
The Benefits Coordinator supports the Benefits Center through daily communication with associates regarding benefit questions, as well as researching benefit eligibility and coverage issues. The Benefits Center is the primary contact point for HR, employees, retirees and vendors. The Benefits Coordinator must facilitate the resolution of issues in a timely manner and provide compassionate, high-touch service to 5,700 associates and 2,000 retirees. The shift for this position is 9:30am-6:00pm Monday-Friday with occasional overtime and is an in-person position.
Responsibilities
Become a subject matter expert regarding associate and retiree Health and Welfare Benefit Plans
Assist in identifying root causes and work to drive resolution through up-front education and development of engaging self-service tools
Work closely with the manager and more experienced peers to develop a knowledge base in order to solve problems
Collaborate with Human Resources, HRIS and Payroll teams on associates' benefit, retirement and leave of absence related questions and issues
Investigate and document issue resolution
Regularly carry out audits and review weekly reports to ensure that data is consistent and accurate between payroll and benefits providers
Interact with associates via telephone, email, and in-person to resolve benefits related issues
Keep abreast of changes to benefits and retirement plans
Resolve billing and claim issues, contacting outside resources as needed
Maintain "evergreen" training materials that reflect current benefits policies and procedures
Drive towards achievement of personal development plan with the support of the manager
Deliver benefits presentations during orientation meetings and administer the enrollment process for new and existing associates
Assist in leading Benefits outreach activities including traveling to other company locations to host associate meetings and focus groups
Qualifications
High school diploma required; associates or bachelor's degree in business, human resources or a related field is preferred
1-3 years of work experience in providing passionate customer service
Ability to be flexible in daily activities, change priorities and coordinate multiple tasks
Proficient in the use of Microsoft Word, Excel, and PowerPoint
Excellent listening and communication skills - able to modify communication style to match the appropriate audience. Requires strong understanding of the impact of a message on the organization and the customer
Able to write with clarity and precision
Must be proficient in verbal and written communication
Possess a strong sense of urgency and complete tasks and follow-through to full resolution when researching and responding to issues
Ability to remain calm under pressure and work in stressful situations in order to promote good customer relations
Ability to work as an integral part of a team, fostering teamwork and cultivating relationships, as well as work independently or with minimal supervision
