Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.
Job Summary
This person will be responsible for promptly addressing customer inquiries, providing feedback to business units, data entry, and answering questions/concerns in a timely and professional manner. This is an entry level position (1+ years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs.
Job Responsibilities
Process and support customers' inquiries related to their dedicated market
Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
Inform customers of the status of their orders, advising them of any changes
Comply with company attendance standards
Coordinate effectively with transportation, planning, engineering, and sales.
Follow up on inquiries for customer issue resolution and product design; process escalations when needed
Coordinate with different departments to resolve customer's requests in an effective manner
Job Requirements
1+ years Customer Service in an office environment
Experience working in manufacturing or logistics is preferred
Excellent interpersonal and oral/written communication
Comfortable user of Microsoft Excel
Detail oriented, with the ability to multi-task
Demonstrated ability to work calmly in a fast-paced team environment
Willing to be adaptable & flexible in our ever-changing work environment
Ability to work hybrid: part-time remote and part-time in office
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle Enclosure Solutions (OES), a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Date: Oct 11, 2024
Nearest Major Market: Atlanta
Job Segment: Data Entry, Engineer, Chemical Engineer, Administrative, Engineering
