Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
Provide information about insurance products, coverage options, and policy details.
Assist clients with policy changes, renewals, and cancellations.
Process claims and provide updates to clients throughout the claims process.
Maintain accurate records of customer interactions and transactions.
Identify and escalate complex issues to the appropriate department as needed.
Collaborate with team members to improve service delivery and customer experience.
Stay informed about industry trends, company policies, and regulatory requirements.
Qualifications:
Must hold a valid Property and Casualty insurance license.
Previous experience as a customer service representative in the insurance industry.
Strong communication and interpersonal skills.
Ability to handle difficult situations with empathy and professionalism.
Proficient in using customer relationship management (CRM) software and Microsoft Office Suite.
Excellent problem-solving skills and attention to detail.
Ability to work both independently and as part of a team.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
