Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
Become a Senior Service Coordinator at Thermo Fisher Scientific - IES Service and make a significant impact on the world. Join our collaborative team and contribute to groundbreaking work. This is an outstanding opportunity to advance your career in a world-class organization.
Location/Division Specific Information
This role is based on-site at our customer's location in Cambridge, MA. You will be integral to ensuring detailed daily service operations and other relevant service tasks.
What Will You Do?
Dispatch work orders to vendors to ensure quick resolution of lab equipment.
Support vendor scheduling and lab escorting for timely service completion.
Collect field service reports and process work orders to completion.
Apply inventory tools to gather asset data in laboratory settings, ensuring data accuracy.
Export and analyze data for accurate cleansing and submission.
Input complete and accurate data into the asset management database.
Support SmartCapture product deployment, driving connectivity resolution and solutioning.
Develop and maintain positive, professional relationships with clients and Thermo Fisher staff.
Promote customer happiness, dedication, and asset data integrity.
Develop action plans to drive continuous improvement.
Meet all compliance and regulatory guidelines related to asset management.
Drive problem resolution as needed.
Adhere to all security and safety procedures.
Identify and demonstrate other Thermo Fisher products and services.
Participate or lead PPI project teams to enhance business performance.
Perform other appropriate duties as assigned.
How Will You Get Here?
High School Diploma or equivalent required.
Associate degree or equivalent related experience preferred.
Proven experience working in laboratory operational setting.
Industry experience in one or more of the following areas: Life Sciences, Healthcare, or related field.
Previous customer service experience.
Ability to read, write and speak English.
Display a high level of confidentiality.
Must maintain Thermo Fisher Scientifics' Four-I Values.
Keys to Success:
Must possess a strong desire to serve the customer.
Must deliver excellent customer service to include maintaining a professional appearance.
Must possess the interpersonal skills to multi-task and meet timelines.
Must be proficient with a computer and the Microsoft Office suite of software with proficiency in Excel highly valued.
Works at customer location fulltime, in office environment to include cubicles, laboratories, and/or shipping/receiving docks.
Extensive walking/standing for 40-50% of the day, or as needed.
Ability to work standard day shift to support customer core business operating hours.
