Provide care and close supervision of patients. Document patient behaviors provide crisis intervention as necessary and implement individualized treatment plans while following Billings Clinic policies and procedures. Work as part of the interdisciplinary team and assist in maintaining a safe environment for both patients and staff.


Essential Job Functions
• Ensure that patients and their environment are safe. Complete patient and environmental safety observations on assigned unit. Attentive to possible issues on the unit due to escalating behaviors or environmental factors and report concerns to Charge nurse.
• Provide patient care and assist with ADLs as needed such as personal hygiene, toileting, bathing, transferring, and eating. Daily task assignments may include height, weight, vital signs and obtaining blood glucose levels. Document the care provided in a timely and accurate manner per Billings Clinic guidelines.
• Communicate effectively and provide age appropriate care to adolescents, adults, and geriatric patients.
• Demonstrate appropriate judgment and emotional stability when encountering stressful and non-stressful situations. Exhibit calm demeanor when de-escalating patients. Implement crisis prevention and de-escalation approved techniques beginning with least restrictive intervention followed with more restrictive interventions as necessary. May include lifting, bending or holding to assist patients.
• Facilitate and supervise patient groups of an educational or supportive purpose. Encourage patient participation in milieu activities and plan of care.
• Demonstrate accurate and timely documentation for all patient care provided through completion of applicable charting.
• Assist with admissions by checking in patient belongings and gathering their belongings upon discharge.
• Maintains a safe and clean environment for patients and staff members.
• Maintains confidentiality and acts in accordance with HIPPA policy and procedure.
• Performs routine clerical work including filing, chart maintenance, paperwork coordination and effectively using the phone system.
• Contributes to individual treatment plans as part of the treatment team. Comprehends program specifics and therapeutic purpose for each group. Makes essential judgments related to patient needs and progress. Seeks out consultations and information from other team members and gives input into team decisions.
• Participates in process improvement. Actively provides feedback to other team members and gives input into team decisions.
• Models patient service excellence (PSE) and provides quality customer service care when engaging with patients, family members and other staff members.
• Acts as a resource, role model and mentor. Responds appropriately to questions and assists with problem resolution.


Minimum Qualifications
Education
• High School Diploma or GED


Experience
• 6 months training or direct experience in the mental health or related human services field with demonstrated ability and skills to work therapeutically with patients preferred.


Certifications and Licenses
• Applicant may have either a Psychiatric Technician certification or CNA, but one must be obtained within 18 months of start date.


Other Minimum Qualifications
• A passion for helping others who are experiencing a psychiatric crisis.
• Must be able to lift, push, pull 50 pounds unassisted.
• Below are the expectations of a Level I:
• Complete all competencies.
• Must complete and maintain the expectations of the Novice to Advanced Beginner levels within the Novice to Expert Competency Model.
• Mandatory training is complete and up to date.
• Actively participates in the unit.
• Works with a preceptor to develop necessary skills.
• Engages in professional discussion about role workflow.
• Psychiatry utilizes evidence-based approaches toward building career pathways and personal growth and development. All employees will begin at level one. After 6 months an employee could advance once the criteria for higher leveling is complete and manager gives approval.