Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America's largest HVAC/R service provider.
As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!
Role:
The Account Support role primarily assists in handling key strategic accounts and the Account Executives responsible for them. They provide key support to existing customers, assist with reporting, maintain data integrity, and collaborate with various departments as needed. Account Support helps to improve accuracy and flowthrough of the various reporting and expectations set by the customer.
Benefits:
Excellent Health Insurance options including a FREE employee only option
Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
FREE life insurance equal to your annualized pay rate
401k with a 50% match up to the first 6% of your contributions
7 paid Holidays
2 paid Personal days
10 paid Vacation days
Min CompensationUSD $44,000.00/Yr. Max CompensationUSD $45,000.00/Yr. Responsibilities
Answering incoming phone calls and emails professionally
Provide regular two-way communication between all departments within our organization and provide strong team representation to set proper customer expectations
Assist with customer concerns and issues as necessary
Assist in and manage customer capital reporting and assets for proactive and emergency equipment replacements
Responding to any urgent questions or concerns of the client as soon as possible
Use internal reporting tools to understand customer account and provide tailored reporting based on customer request and need, and as directed by senior account executive
Verify EMS readings and identify possible customer concerns proactively utilizing the data
Submit daily reporting pertaining to execution of account and work order completion
Assist in maintaining data integrity for customer assets and locations
Assist with online platform issues and cloud software management
Other duties as assigned by the Senior Account Executive
Qualifications
Required Knowledge, Skills, and Abilities:
Customer-focused
Effective communicator
Excellent organization, prioritization, presentation, and project management skills
Excellent and creative problem-solving skills
An ability to adjust to changing workflows and demands
Proficient with Microsoft Office
Typing speed of 60 WPM minimum
Data analysis
Education and Experience:
Associate Degree in Business, Marketing or Engineering or related field
Experience in HVAC Industry or other service business preferred
Previous experience in administration and data management preferred
Physical requirements:
Continuously able to work in office environment
Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
Continuously able to sit at a computer for up to 8 hours
Able to alternate between sitting and standing, as needed throughout the day
Occasionally able to lift up to 15 lbs
Continuously requires vision, hearing, twisting, and talking
