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Job Description:
Job Summary
Job Description
The Account Executive develops and manages a portfolio of customers in business-to-business (B2B) and business-to-consumer (B2C) within a specific geographical area. This position is responsible for achieving his/her assigned sales plan by generating profitable UPS revenue growth through the development of new business and the retention of existing business within their assigned accounts. This role analyzes customers' current supply chain needs to create appropriate solutions and promptly respond to customers' requests.
Responsibilities
Maintains and grows a book of business (e.g., ground, air, international)
Introduces new products and services and expands business opportunities within customer accounts
Tracks sales performance to objectives
Monitors account statistics and qualifies internal sales leads to identify opportunities and create an effective sales strategy
Utilizes resources and account history to prepare for sales calls
Submits pricing requests and analyzes price quotes
Develops standard operating procedures (SOPs), generates standard and customized reports and queries, accesses appropriate databases, and interprets and clarifies data
Preferences
Demonstrates a basic understanding of products, services, and customer facing technology solutions offered by UPS along with their features and business applications
Describes general customer profiles targeted by the company
Understands industry and financial trends impacting UPS and/or customers' organizations; identifies the organizational structure and functions within a business
Possesses basic understanding of competitor's tactics, product/service offerings and strategies; translates competitor performance and actions into implications for UPS
Works with others to research stakeholders' and key decision-makers' needs, requirements and perspectives; describes in general terms customer characteristics, preferences, history, processes and constraints
Understands customer's general business needs and knows the account status; may provide information about accounts for use in planning account strategy
Possesses ability to use negotiation techniques in less complex situations; recognizes the potential impact of negotiation proceedings on the business; gains consensus from involved parties
Recognizes when customers are having issues; identifies resolution to basic customer issues and recommends solutions
Establishes and maintains entry level contacts in customer organizations; builds relationships to further understand customers' business and objectives
Demonstrates a basic understanding of supply chain concepts and identifies issues within a supply chain
Experience with Business to Business or Business to Consumer sales
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
Employer will not sponsor a visa for this or future positions
Must be currently located in the same geographic location as the job or willing to relocate yourself if relocation assistance is not included
Prefer a Bachelor's Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience
Additional Information for Internal Candidates
This position is in the Salisbury/Winston Salem NC territory.
Must live in the territory or be willing to self-relocate within 30 days
This job is a grade 210/220
Deadline date to apply is: November 9, 2024
Employee Type: Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
