Under the direction and supervision of the physician staff, Vascular Center Nurse Practitioner, Technical Director, and Sr. Administrative Manager, this position will assist providers with patients in the outpatient setting and provide procedural assistance to physicians who perform specialized venous procedures and will provide clinical assistance throughout the patient encounter. Work with venous and other attending physicians, as well as other staff members, to ensure a quality and safety-based work flow as well as an ensure efficient patient flow. Maintain neat, clean and safe patient care areas; maintains supply inventory ensuring proper par levels and product expiration. Provides efficient turnover of rooms between patients, positive patient interaction and comforting dialogue while maintaining safe patient care. Provide ongoing administrative support to clinic operations.


Must possess knowledge of office-based procedures, including sterile technique, utilization of specialized equipment and instrument cleaning and setup. Understanding of office routines, patient check-in/discharge processes and information systems is needed. Requires discretion and judgment to organize priorities, complete tasks and handle confidential patient information. Assists leadership to ensure conformity with IAC (Intersocietal Accreditation Commission) standards, recordkeeping, and reporting.


PRINCIPAL DUTIES AND RESPONSIBILITIES:


1. Review scheduling requests to determine insurance requirements and compliance; resolve discrepancies.


2. Complete appropriate patient visit recordkeeping in an accurate and timely manner, such as data entry of patient-related documentation into electronic medical record database (office/surgical/operative notes/discharge summaries/pathology reports, etc.). Ensure all required data is captured in consult note and necessary testing has been performed; schedule procedure and secure any required insurance prior authorization. Ensure timely follow up on any needed documentation.


3. Provide patients with pre- and post-operative instructions and any necessary prescriptions prior to scheduled surgery.


4. Ensure that patients complete Consent for Surgery forms where applicable.


5. Set up procedure suite prior to each patient surgery with all needed specialized instruments and equipment for outpatient venous procedures. Prepare exam rooms to include cleaning and re-stocking on a per patient and daily basis.


6. Closely assist surgeons with specialized outpatient venous procedures. Participation includes patient preparation and positioning, set up and operation of specialized equipment, set up of laser or RF generator equipment, preparation of topical anesthesia and injection delivery systems, passing instruments to the surgeon, intra-procedure patient monitoring, and post-procedure patient care.


7. Maintains competency in sterile technique.


8. Triages clinical phone calls, documents and routes to physician as indicated. Receives patient messages, reviews with clinical providers per practice protocol and takes action as directed.


9. Operate, troubleshoot and maintain standard and specialized clinical equipment, including:


a. Monitor the condition and care of equipment, instruments and related supplies;


b. Schedule and coordinate routine manufacturer servicing of all equipment.


c. Properly address technical problems that might arise; collaborate with technicians at equipment manufacturers to resolve such problems.


d. Coordinate and ensure repair, sound packaging, shipping and return of equipment that must be sent to manufacturers to be fixed.


e. Perform cleaning and coordinate sterilization of all equipment.


10. Actively participate in the Universal Protocol process


11. Keep track of clinical supply inventories and coordinate the ordering of replacement surgical supply items by the appropriate office support staff in a timely fashion.


12. Properly follow safety procedures for the use of lasers in outpatient treatments, including the use of eye protection for clinicians and patients, documentation of laser treatment parameters, and appropriate use of other laser-related safety gear.


13. Measure for compression hose and assist patients in obtaining hose when necessary.


14. Photograph venous patients (pre-and postoperatively) and download, print and file photos in patients charts or into electronic medical records.


15. Escort patients to exam rooms, take vital signs, weight, and basic intake information. smooth operation and efficient functioning of the physician's office.


16. Perform EKGs, per physician's request and transmits all daily EKG recordings


17. Coordinate prescription renewal, prior authorizations, requests for signature by providers.


18. Mail or fax patient visit notes as requested by providers.


19. Stay current on job-related knowledge through online and other resources, including Epic functionality and apply knowledge "at the elbow" to support providers and co-workers.


20. Promote patient/customer satisfaction by interacting with patients and co-workers in a professional and courteous manner.


21. Staff clinic Front Desk when requested.


22. Maintain Intersocietal Accreditation Commission (IAC) practice standards, patient recordkeeping, procedure and complication logs, and quality initiative measures in conjunction with Medical Director and Administrative Manager.


23. Read, understand, and annually review all unit and institutional policies and procedures relating to the performance of the duties and responsibilities of the Medical Assistant II


24. Perform other duties as assigned.


SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:


• Comfortable working in an environment where surgical procedures are performed


• Possess technical skills to assist surgeon with preparing surgical treatment equipment


• Ability to communicate and comfort patients undergoing clinical or surgical procedures


• Self-managed with a demonstrated ability to take initiative and ensure improvement in job responsibilities, patient care and working relationships


• Careful and accurate record keeping


• Proficient in computer technology, medical equipment, electronic medical record systems


• Demonstrated ability to apply sterile technique and maintain sterile field


• Ability to work with others with diverse backgrounds and personalities


• Flexibility and adaptability to changing and challenging environment


• Is knowledgeable and compliant in all hospital, State and Federal regulatory requirements, including hospital policy and procedures (where applicable to the performance of the job), Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and Health Insurance Portability and Accountability Act of 1996 (HIPAA)


WORKING CONDITIONS:


• Office and clinical exam room/procedure suite working environment.


• May be exposed to bodily fluids, chemicals used in cleaning of exam rooms and equipment and sharp objects, such as syringes.


FISCAL RESPONSIBILITY:


Order supplies within the assigned budget and prudent use of hospital resources



Qualifications

High School Diploma or equivalent needed


Degree or certificate in a medical assistant program required


Past experience as a medical assistant of 1 - 2 years required, preferably in a hospital or busy physician practice


Successful completion of hospital and department training



EEO Statement

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.