Job Description:

Technical Assistant reports to and functions under the general supervision of the Technical Managers and Unit Operations Manager for Imaging. Receives direct supervision from senior technical staff and Technical Manager. The role of the Technical Assistant encompasses the clinical and clerical areas of the imaging department performing day-to-day operations to assist technologists, patient service coordinator and patients. The technical assistant must be knowledgeable of the workflow within each area and work under the supervision of the licensed individuals within these areas.


Clinical & Clerical:


• Works in harmony with others and functions as a team member while maintaining professional, effective and constructive working relations and communication with departmental staff, hospital personnel.


• Achieves positive relationships with patients, families, visitors, and other healthcare providers supporting the hospital's vision and mission statement.


• Work habits and job performance must meet department standards.


• Willingly offers and assists clinical staff as necessary during the patient study.


• Embodies a proactive attitude and approach to patient care


• Assist staff with both explaining the exam and positioning of patients


• Provide bed pan and urinal to patients, when needed.


• Provides a comfortable environment for patients.


• Assists with patient transport


• Maintains testing area in an orderly manner; prepares imaging/procedure rooms prior to patient use


• Maintains the patient waiting areas


• Assists in monitoring patient holding/waiting areas


• Communicates patient status or concerns to management and/ department lead tech


• Pages and/or makes phone calls as requested


• Oversight of the department's stock supplies (monitoring and replenishment) including linens.


• Maintains emergency supplies and completes documentation checklist


• Clerical duties to include all aspects of exam scheduling along with performing patient related tasks (i.e. prepares check-in documentation, make confirmation calls)


• Any other related duties as directed by the Technical and Operations Managers.


Skills and Competency Required:

• Knowledge of universal precautions.


• Knowledge of medical/Radiology supplies.


• Knowledge of materials, equipment, supplies and procedures.


• Knowledge of proper radiation safety/protection procedures.


• Knowledge of the principles of growth and development of infant, early childhood, late childhood, adolescent, young adult, adult, senior adult and geriatric patients. Must possess the ability to assess patient specific data relative to age specific needs and provide age appropriate care.


• Knowledge of EPIC


• Completion of Radiation Safety Course

Qualifications

What you will need:

• High school diploma, GED or equivalent


• 1 year of previous health care experience, preferred

EEO Statement

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Apply Now