Job Description:

About Us



North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyone-to the benefit of everyone we serve.


We continually seek the best ways to streamline care for both patients and providers. Our medical team of more than 400 physicians, nurse practitioners, physician assistants, and other care professionals is consistently working together to discover new ways to improve and enhance our practices to benefit the health of our patients and the careers of our providers.


With NSPG as your employer, you'll experience clinical excellence, supportive practice environments, and opportunities for career advancement! Through our team-based approach, the goal is to make our practice of medicine smarter and more efficient.



Location



We are seeking a full-time, compassionate Community Health Worker to join our NSPG Community Health Worker team! This individual will support patients around the Massachusetts North Shore area of Salem, Lynn, and Swampscott, MA.


The typical schedule will be Monday-Friday 8:00 am-4:30 pm (flexible) consisting of 3 days on-site at our NSPG practice located at 480 Lynnfield Street, Lynn, and 2 days remote. The Community Health Worker is expected to meet patients at our office location in addition to out in the community.


Due to the hybrid nature of the role, we ensure that our employees receive the required technology and training to be proficient and independently productive in all job responsibilities regardless of work location. For the remote workdays, employees are responsible for designating a workspace within the remote work location that is private, safe, ergonomic, and free from distractions for all hours worked.



The Opportunity



Our Community Health Workers (CHWs) are integral and trusted members of the community helping our high-risk patients who are receiving care at NSPG and Salem Hospital receive the services they need to achieve an optimum quality of life. This high-risk patient population presents a unique set of challenges, including higher rates of mental illness and substance abuse, and are often harder to contact and engage, as well as having weaker ties to their primary care practice.


The CHW acts as a bridge between our primary care teams and our high-risk patients, improving their access to and utilization of healthcare services. The primary care team consists of Physicians, Care Coordinators, and Social Workers. It is ideal for the CHW to be very familiar with the community area they serve so they can best help navigate local systems and resources and can ensure patients are functioning to their full potential by receiving services along the continuum of care.


Although a CHW is not in a clinical role, having the capacity to learn basic clinical concepts in order to identify when a referral to a licensed clinician is appropriate is an important skill.


The Key Functions of the Community Health Worker are:

• Provides community health services to high-risk patients facing medical and psychosocial challenges, including structured assessments and goal setting.


• Support identified patients with improved blood pressure control through coaching.


• Attends ongoing education and training, including self-directed learning, to enhance service delivery.


• Motivates and supports patients in achieving their health goals through home visits, hospital meetings, and follow-up calls.


• Address patients' Social Determinants of Health (SDOH) needs by connecting them to essential resources in the community. This includes linking patients to services such as housing assistance, food programs, transportation, and other local support that can significantly impact their overall well-being.


• Documents patient encounters meticulously and collaborates with care teams to ensure comprehensive patient care and advocacy.

Qualifications

Qualifications



When hiring, we look for candidates who possess not only the relevant skills and competencies, but also positive attitudes, emotional intelligence, and genuine passion for this work.


Required:

• Local community residents with good knowledge of the resources available within the community.


• High School Diploma/GED


• Valid Driver's License

Preferred:

• Prior experience as a community health worker, health coach, or outreach worker


• Bilingual skills (Spanish or Haitian Creole most preferred)

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Apply Now