The Field Service Technician I is responsible for the service, installation, conversion, upgrade and preventative maintenance of all AGS gaming equipment. This is an entry-level position and does not work standard, set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays. This position reports to the Regional Service Manager or Field Service Supervisor.Responsibilities
Performs preventative maintenance and general maintenance on AGS gaming equipment
Completes all reports and paperwork in a timely manner
Performs technical procedures on both slot machine and table game equipment
Troubleshoots and repairs service incidents in a timely manner and escalates as necessary
Keeps parts inventory current
Participates in a weekly on-call rotation with other technicians in territory
Provides best in the business customer service
Adheres to all safety guidelines during work hours, as set forth by AGS
Skills/Requirements
High School diploma or GED required
Must be at least 21 years old
Current drivers license and vehicle insurance is mandatory
Entry level, gaming experience is not necessary, but is a plus
Must have 2 years experience in electronics and/or computer networking
Requirement to obtain licensing approval by tribal and/or state gaming regulators
Basic computer skills required; May need to use all tools from Microsoft Office suite (primarily Word, Excel, Outlook)
Understands basic AC/DC electronics
Basic understanding of computer networking
Sound problem-solving skills, organizational skills and attention to detail
Positive attitude, teamwork mentality
A flexible schedule may be required, with the ability to work early mornings, nights, weekends, and holidays as needed
Physical Requirements / Work EnvironmentThe physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to stand, walk or sit for long periods of time and perform repetitive motion type tasks regularly.
Ability to regularly lift and/or carry up to fifty (50) pounds, push and/or pull up to two hundred (200) pounds with or without assistance.
While performing the duties of this job, the employee is regularly exposed to bending, twisting, climbing, reaching and squatting.
While performing the job functions of this position, the employee frequently works near powered motor vehicles, power tools, and automated assembly fixtures.
While performing this position, the employee regularly uses manual and powered hand tools, (electric, battery operated and/or air powered).
Ability to work in a non-climate-controlled environment
While performing the job functions of this position, the employee will be required to operate a personal or work assigned vehicle. Must be able to drive long distances when needed.
Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.AGS is an equal opportunity employer.
Equal Opportunity Employer, including disability/protected veterans
