This is a part-time position.Do you enjoy helping others? Are you committed to providing excellent customer service? Do you look for creative ways to solve problems? What if you could do all those things while working around bus and trains? If you are looking to make a difference in your community, consider applying with UTA!Our Fare Inspection Officers performs duties related to passenger compliance, enforcement of fare policies, and enforcement of other applicable regulations and policies.Maintains integrity of fare system and provides excellent customer service by enforcing ordinances and by-laws pertaining to fare inspections and other issues in a consistent, non-discriminatory manner. Answers customer inquiries and maintains a courteous and friendly demeanor with all customers. Appears before a Hearing Officer to present evidence and testimony of issued citations and/or other issues. Notifies appropriate personnel of any emergency situations at platforms or park and ride lots, requesting appropriate additional instruction or assistance as required.MINIMUM QUALIFICATIONSEducation and Training:
High school diploma required or equivalent.
Ability and willingness to enforce all rules and procedures applying to the riding public, and to deal effectively with people, situations, and circumstances.
Two years in a customer service role providing face-to-face instructions and clarifying information, with demonstrated ability to solve problems and resolve customer inquiries.
Knowledge/Skills/Experience:
Must be able to complete and pass required training program by the end of probation period.
Strong personal and problem-solving skills, to be informative, patient, tactful, diplomatic, respectful, unbiased, and ethical.
Ability to:
Communicate with supervisors and customers and maintain good customer relations, both directly and over the phone/radio.
Read and understand training materials, enforcement policies, rules and regulations, and safety rules/directives.
Prepare legible written reports of incidents.
Work independently without supervision.
Perform the physical requirements of the job to include constantly walking and standing, maintaining stability while walking to include stairs on a moving train or bus, opening/pushing doors between rail cars, andworking in inclement weather.
Conduct respectful, effective face-to-face communication with members of the public who can sometimes be hostile and abusive.
Possesses a valid Utah Drivers License, with no more than 4 moving violations in the past 3 years.
Cannot have more than 1 violation of driving under the influence of alcohol, any drug, or the combined influence of any alcohol or any drug within the last 10 years.
Training in CPR and emergency preparedness is a plus.
Ability to speak a second language is a plus.
May be required to work varying hours and/or shifts, including weekends, evenings and holidays.
Must passa thorough criminal background check.
-ORAn equivalent combination of relevant education and experience.[UTA reserves the right to determine the equivalencies of education and experience.]UTAs benefits package for full-time administrative employees includes:
Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage).
Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children.
22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
10 paid holidays and two paid (2) floating holidays per year.
Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.
Training, development, and career advancement opportunities.
Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
Free transit passes for employees, their spouses, and their dependent children.
Employee assistance program includes counseling, legal services, financial planning, etc.
UTA Well a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
Free on-site fitness facilities and discounted membership to VASA Fitness.
For more information on UTAs Total Rewards benefits package, please visit:https://jobs.jobvite.com/rideuta/#benefitsPay rate $17.308 per hour Closing Date: November 8, 2024, by 5:59 p.m.* Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two workdays notice prior to the need for the accommodation is required.*Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part40,655, and219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.PM21
