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Our Landscape Account Managers are responsible for creating and maintaining excellent client relationships through consistent communication and follow-up regarding job quality, areas for improvement, and client requests.
They oversee all operations related to their maintenance accounts, including creating punch lists and proposals, ordering materials, and overseeing site irrigation.
Our Landscape Account Managers supervise crew members and irrigators on all activities, including proper maintenance techniques and all safety procedures.
Responsibilities and Duties
Meet face to face with clients at regular intervals; create needed proposals and reports, and attend committee and board meetings on a regular basis.
Make horticulturally correct recommendations to clients for improvements to their sites.
Conduct job site inspections on a frequent basis, creating punch lists for the crews. Follow up with crew and irrigator to ensure timely completion.
Consistently focus on keeping all sites up to the high level of quality required by the company standards.
Ensure proper operation, scheduling, and maintenance of all irrigation systems and controllers on landscape maintenance accounts.
Direct irrigators in the quarterly inspections of each site, and effectively communicate irrigation issues and suggested solutions and improvements to clients as often as necessary.
Schedule and supervise all landscape maintenance work using company software. Ensure work takes place in the field as scheduled and update the work schedule on the computer as needed. The management of all job labor and material costs is the responsibility of the AM, with the goal of achieving the budgeted margin for each account.
Serve as an enthusiastic role model of all organizational policies and procedures. Handle any workplace injuries and incidents following proper HR and safety protocols.