At Walmart Marketplace, we are committed to driving excellence and innovation in everything we do. We are seeking a detail-oriented and proactive Process Improvement Analyst to join our dynamic team and help us enhance operational efficiency.
The Process Improvement Analyst will be responsible for analyzing existing business processes, identifying areas for improvement, and implementing solutions to optimize efficiency. This role will use strong analytical and problem-solving skills to fine-tune our business processes. The goal is to make operations quicker and more efficient, while maintaining high quality standards for our sellers.
About Team: Process Improvement
We, the Process improvement team, are responsible for identifying, analyzing, and implementing improvements to Walmart Seller Support business processes. We are committed to driving continuous advancement for Walmart Support operations teams by streamlining seller contacts and improving seller experiences on Walmart.com. Our role involves identifying potential areas of improvement, conducting thorough analysis and implementing strategic upgrades. We are dedicated to overseeing and improving the performance of related processes, systems, and workflows, ensuring efficiency and effectiveness in our Seller Support operations.
What you'll do:
Analyze current business processes to identify inefficiencies and areas for improvement.
Collaborate with Subject Matter Experts, partner with cross-functional teams, benchmark with industry standards to evaluate current processes, and identify areas for improvement
Conduct data analyses, use findings to develop process improvement plans and business solutions, strongly backed by data, to drive efficiency
Communicate analyses and findings with senior leaders and other internal stakeholders to ensure buy-in and support for updating existing processes and launching new processes.
Drive and influence the execution of business solutions by communicating project plans to all stakeholders involved, establishing performance standards, clarifying business priorities, providing clarity of information/data, and measuring project progress
Update and maintain documentation on all process improvements and process performance.
Support continuous improvement culture by providing training and coaching to team members on process optimization
What you'll bring:
Minimum Qualifications:
Strong working Knowledge in MS Excel or any data analysis Software
At least one year experience in contact center/marketplace, or as an analyst in any domain
Strong analytical skills with the ability to interpret data and draw actionable insights.
Excellent communication and interpersonal skills to work effectively with teams.
Ability to manage multiple projects simultaneously and meet deadlines.
You'll sweep us off our feet if:
Proficiency in process mapping and analysis tools (e.g., Six Sigma, Lean methodologies).
2+ years of experience in process improvement, business analysis, or a related role.
Flexible, hybrid work
We use a hybrid way of working that is primarily virtual, while remaining near the locations Global Tech calls home. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives and spend less time commuting. Of course, being together in person is an important part of our culture and shared success. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities.
Benefits:
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $70,000.00-$130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in Finance, Human Resources, Engineering, Supply Chain, or related field and 6 months' experience in consulting, project management, business strategy, or related area. Option 2: 2.5 years' experience in consulting, project management, business strategy, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leading a cross-functional team
Masters: Business
Six Sigma - Certification
Primary Location...
12884 S Frontrunner Blvd, Draper, UT 84020-5486, United States of America
About Walmart
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
"My favorite part of the day is talking with my team while drinking coffee and eating a donut." - Kendell, Project Analyst
All the benefits you need for you and your family
Multiple health plan options, including vision & dental plans for you & dependents
Financial benefits including 401(k), stock purchase plans, life insurance and more
Associate discounts in-store and online
Education assistance for Associate and dependents
Parental Leave
Pay during military service
Paid Time off - to include vacation, sick, parental
Short-term and long-term disability for when you can't work because of injury, illness, or childbirth
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.
Frequently asked questions
On average, how long does it take to fill out an application?
It depends on the role you are applying to. We do our best to keep the application process to approximately 15-20 minutes, plus an additional 20-30 minutes if an assessment is required. Further applications are faster as our system saves your data. Not all roles require an assessment and certain roles may require additional assessments.
Can I change my application after submitting?
No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button.
How do you protect my personal information?
Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.
What are the recommended Internet Browsers for applying for open roles?
We recommend Google Chrome 12+ for the best user experience. However, the following browsers may also be used:
