Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.
Securitas Technology offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.
Position Summary
The Security Integration Engineer is responsible for providing advanced remote support to customers and technicians relating to their access control, CCTV, and SAAS needs. This includes basic phone support to new system deployments and system upgrades. The duties assigned to this position are critical in ensuring that both large and small customers are given the support they need to deploy and keep their systems running efficiently.
Essential Position Accountabilities
Provide remote software installation, configuration, system programming, Tier 3 support for customer facing projects.
Provide consulting services to sales & customers on topics such as disaster recovery, best practices for system migrations, and system design for security systems that we support.
Maintain & provide documentation for projects.
Manage incoming projects and support tickets via phone and email; escalate to manufacturer support when necessary.
Travel as needed to deploy and support systems at customer sites. (20% or less)
Pursue training as necessary to maintain industry recognized certifications.
Perform other duties as assigned to support department goals.
Required Qualifications
Associates Degree in a technical field.
5+ years of IT network infrastructure experience with switches, firewalls, VLAN, & VPN
3+ years of experience working with access control & CCTV products such as Genetec, LENEL, Honeywell, Software House, Avigilon, Milestone, etc.
1+ years of experience providing remote support through Bomgar "BeyondTrust", RDP, & VPN.
Preferred Qualifications
Experience with programming/supporting access control and video systems from manufacturers such as Genetec, LENEL, Honeywell, Software House, Avigilon, Milestone, S2, etc.
Thorough understanding of CCTV frame rates, resolution, megapixels, bandwidth requirements, & POE requirements to meet the needs of the customer application.
Experience with setting up/configuring current and legacy windows desktops and server platforms as well as SQL.
Experience with DVR/NVR video systems and IP cameras.
Wide variety of employee discounts on travel, equipment, and more!
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
