Nemours is seeking a Multimedia Specialist (Telecom Support), Full-Time, to join our Nemours Children's Health team in Orlando, Florida.
The Multimedia Specialist is responsible for delivering an exceptional video conference and technology based meeting experience to all Nemours associates. This entails Microsoft Teams and Cisco video infrastructure design, maintenance, and support, conference room equipment maintenance and support, video conference scheduling, creating & managing user accounts, providing technical support, processing Help Desk tickets, and escalating to appropriate teams when necessary. The Multimedia Specialist will manage and maintain equipment and projects related to surgical operating rooms, informational displays, digital signage, patient room and waiting area televisions, video recording and other various related technologies. In addition, the Multimedia Specialist will also support and maintain web/audio collaboration solution applications, and other related applications.
Provide assistance and coordination of all video conferencing calls
Design, configure, and optimize video conference infrastructure to handle internal and external conferences
Optimize video conference equipment to maximize performance and best utilize resources
Provide education and instruction to staff/end users on effective use of video conference equipment
Configure, support, and maintain web/audio collaboration tools
Accurately document instances of hardware failure, repair, installation, upgrade, and removal
Develop and maintain Standard Operating Procedure documentation
Maintain accurate and current inventory of all multimedia equipment
Additional miscellaneous duties and responsibilities as assigned
Job Requirements
High School Diploma required.
Minimum of three (3) years experience required.
Excellent team and interpersonal skills.
On-call off hours support required.
Nemours Children's Health offers a comprehensive and competitive benefit package which includes:
Medical/Dental/Vision Insurance
Tuition Reimbursement/Continuing Education Support
403(b) Retirement Plan
Paid Time Off (PTO), VTO (Volunteer Time Off) and 6 paid holidays
