The dispatcher's job is to route and schedule drivers to deliver sweeping and other SCA services per customer specifications.
JOB LOCATION: 10 Kresge Road, Fairless Hills, PA 19030
HOURS/SHIFT: 9:00am to 6:00 pm Mon-Fri & every other Saturday 6am-Noon
Job Responsibilities:
Analyze the most efficient routes with drivers to target cost-effective delivery of service options that meet customer requirements.
Daily review of work orders to coordinate resource deployment.
Monitor driver daily logs for errors or violations of company procedures.
Monitoring drivers' working hours and equipment availability.
Monitor driver progress, processing orders and managing driver concerns.
Answer phones and dispatch instructions when drivers need assistance.
Review previous day /weeks’ services completed to validate delivery.
Work with billing to ensure record of services back-up for invoice creation/generation.
Use of computer software and excel for efficient routing, scheduling and verification.
Maintain awareness of weather of all your drivers' locations to flag potential issues.
Dispatch drivers with knowledge of DOT regulations to ensure drivers are compliant and safe on the job.
Maintain all records.
Use good judgement in decision-making and escalate issues as appropriate.
Other duties as assigned.
This job description is not intended to be an all-inclusive list of job duties. Other duties may be assigned as necessary or required by business needs.
Job Requirements:
High school diploma or equivalent.
3-5 previous experience as dispatch or scheduler experience preferably in the transportation industry.
Excellent communication skills and a strong command of the English language to ensure drivers understand their instructions.
Excellent time-management skills.
Ability to work in high-pressure situations and fast-paced environments.
Strong organizational abilities are required.
Operate computer, keyboard, and phone.
Ability to sit for extended periods.
Military Friendly - Veterans and their Spouses encouraged to apply.
Benefits of Joining SCA:
Full benefit package including Medical, Dental, Vision, and 401(k)
Company paid life insurance
Various voluntary benefits like – short-term/long-term disability, accident insurance, critical illness insurance, and additional life insurance
Paid vacation time & holidays
Competitive compensation
Career advancement opportunity
Weekly pay on Friday’s if hourly status
On Demand Pay (through Ceridian: Dayforce) – Get paid as you earn!
