Title: Assistant Director of Financial Aid, Regulatory Compliance

POSITION SUMMARY

This position is responsible for coordinating outreach events, supporting our institutional partners, and helping maintain and monitor the College's financial aid compliance program.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES

Stay abreast of legislative changes impacting the College and assist the Director in partnering with other institutional departments to respond to pending legislation that impacts the Office of Financial Aid or the College, including identifying regulatory changes and ensuring timely updates of institutional procedures to ensure compliance. Manage a risk-based quality control program that provides continuous monitoring of the College's financial aid performance to ensure compliance with regulatory compliance procedures. This includes transaction testing, reporting, deficiency tracking and remediation. Maintain an ongoing regulatory training program for institutional partners to ensure regulatory awareness and operational effectiveness.

Maintain the financial aid operational and communication calendar to ensure timely reporting. Coordinate office workflows related to file processing, scanning, year-end and preparation and planning for upcoming fiscal year. Oversee EdAmerica Call Center for quality assurance and serve as the primary contact for referrals and escalations. Additionally handle the submission of training opportunities to EdAmerica. Serve as the key contact for addressing Financial Aid issues in the Welcome Center, ensuring timely resolution. Coordinate the financial aid outreach efforts, by scheduling staff for events and workshops, organizing office-sponsored events, and keeping the financial aid webpage information up-to-date. Identify and recommend process improvements within the financial aid office to increase student success, improve department efficiencies, reduce costs and streamline/simplify financial aid processes for students.

Process the financial aid components of the CPOS (Course in Program of Study) daily reports, and collaborate with Records office to resolve any related concerns. Serve as backup to the co-Assistant Director of Financial Aid, as needed but particularly with professional judgement, dependency overrides, homeless youth determinations, and R2T4s. Monitor, update, and resolve engagement reporting throughout the term and during end-of-term processing. Supervise and train assigned office personnel, technical clerks, temporary employees and student workers. Serve as a member of the SAP and IRP appeal committees. Perform other duties as assigned.

REQUIRED QUALIFICATIONS

Bachelor's degree

Five (5) years of increasingly responsible experience in a financial aid office or at least one (1) year of experience in a financial aid office with sufficient NASFAA credentials to demonstrate required knowledge.

Experience using federal EDE software processing websites (such as NSLDS, COD, FPP, etc.) and other financial aid related software.

PREFERRED QUALIFICATIONS

NASFAA credentials

Prior experience using BANNER, ARGOS, Automic, Dynamic Forms, Xtender (BDM), FAST, and SLATE

KNOWLEDGE, SKILLS AND ABILITIES

Ability to accurately and thoroughly document, record and maintain data. Ability to handle sensitive and confidential information. Demonstrated time management and prioritization skills necessary to complete tasks in a timely manner. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Critical thinking skills to identify the underlying principles, motivations, reasons or facts by breaking down information or data into separate parts. Knowledge of regulations governing the administration of federal and state financial aid. Proficient MSOffice skills, including PowerPoint or other presentation software. Ability to work nights and weekends, as needed, to get tasks completed.

Open Until Filled: Yes

Rate of Pay: $47,798.00 - $59,748.00 depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.

Nashville State offers flexible work arrangements for positions that qualify.