This role will support the Welcome Desk and service floor operations at the Academic Success Center under the general direction of the Student Success Operations Coordinator. The Welcome Desk Graduate Assistant will support and promote the services, programs, and initiatives of the Academic Success Center. This position will work one-on-one and in group settings to promote academic success, student engagement, personal development, and meaningful connections with SHSU Faculty, Staff, and resources.
Work Hours and Environment
In-person position at the Academic Success Center in the Newton Gresham Library. 20 hours per week. Monday-Friday 8:00-5:00 pm and Sunday 2-7pm
Job Responsibilities:
Provide leadership at the Welcome Desk and on the service floor
Assist Operations Coordinator with various administrative tasks
Aid students with appointments and check-ins
Assist with Campus Connect platform reporting
Recommend and connect students to appropriate services
Monitor ASC email account(s) as it pertains to service needs/requests
· Greet guests and offer assistance as needed
Assist Coordinator and Specialist with service-related reporting and scheduling
Train and develop returning and newly hired Welcome Desk Ambassadors
Participate in appointment campaigns to support select services
Communicate effectively with professional staff
Triage and communicate with students alerted for academic support
Collaborate with other departments to meet student needs
Promote ASC services and programs at outreach events
Attend training and staff meetings as scheduled
· Responsible for administrative support tasks not limited to maintaining the office, assisting office staff, maintaining some departmental records, light data entry, running on-campus errands, preparing reports, and helping with other administrative tasks as needed.
Other relevant duties as assigned.
Required Skills: This position is very high in student contact and requires an individual who demonstrates the following:
Strong ability to discuss difficult or sensitive topics while maintaining rapport and trust with students
Skilled in Microsoft Excel
Ability to be both consistent and flexible as circumstances occur
Friendly, punctual, approachable, and passionate about student client success
Strong problem-solving skills and willingness to seek consultation with supervisor(s)
Works well in a team and on independent projects
Effective time management & self-initiative
Excellent oral and written communication skills
Computer Skills (familiarity with Office 365 applications, Zoom, Teams, and Blackboard)
Ability to present oneself in an appropriately personable and professional manner
Open Date:
04/29/2024
Contact Name & Title:
Michelle Seagraves
Contact Phone:
936-294-3357
Contact Email:
mls119@shsu.edu
EEO Statement:
Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.
