Job Description:

Job Summary

Kutztown University is seeking a highly skilled and motivated Director of Business Services to manage several key business operations for the university, including ID cards, parking permits, Bear Bucks, mail services, and vehicle rentals. This role includes managing key vendor relationships and supervising six employees, including an administrative assistant, a fiscal assistant, and a mailroom supervisor. The Director ensures exceptional customer service delivery, compliance with relevant regulations, and efficient operations across various business service areas. Key Responsibilities: Supervise and lead a team of six employees, including direct supervision of an administrative assistant, fiscal assistant, and mailroom supervisor. Manage daily operations for the Business Services Office, which handles ID cards, Bear Bucks, parking permits, and mail services. Manage the distribution of parking permits and ID cards to students, faculty, staff, and guests. Ensure exceptional customer service is delivered in all service areas, providing support and assistance to students, faculty, staff, and guests. Serve as the primary liaison between the university and vendors related to our print center, vehicle rentals, and other Bear Bucks partners. Monitors and reconciles monthly vendor invoices. Develop, implement, and monitor policies and procedures across Business Services offices. Serve as a technical expert for system processes managing ID cards, Bear Bucks, and parking (Transact and T2 systems). Manage department finances and oversee vendor contracts. Ensure adherence to USPS regulations across campus. Minimum Qualifications

Bachelor's Degree Minimum of five years of experience in business services, operations management, or a related field, preferably within a higher education environment.Strong leadership and supervisory skills with experience managing a team. Excellent communication and customer service skills. Detail oriented with excellent organizational skills. Proficiency in financial management. Proficiency in MS Office products.Preferred Qualifications

Prior experience in Higher Education. Experience utilizing Transact and/or T2 Parking Systems. Experience working with diverse populations. Supplemental Information

Applications & Resumes will be accepted until position is filled, however; to ensure full consideration, application materials should be received no later than the end of day, November 10, 2024.


The starting salary range for this position is $70,000 - $80,000.


All applications for this position must be submitted via our online application/resume system ONLY. Please do not fax, mail, or e-mail any documentation.


Successful interview, reference checks, background clearances (PA Criminal, Child Abuse Clearance & FBI Clearance), and demonstration of ability are requisite qualifications for all positions.


The University is very interested in hiring employees who have had extensive experience with diverse populations.


Kutztown University is an AA/EOE/member of the PA State System of Higher Education and actively solicits applications from women and minority candidates.



Non-Discrimination Statement
Kutztown University does not discriminate in employment or educational opportunities on the basis of sex, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity, or veteran status. To discuss a complaint of discrimination, please contact the Office of Social Equity, Old Main A-Wing, Room 02, by phone at 610-683-4700 or by e-mail at pena@kutztown.edu. Pursuant to Title IX of the Education Amendments of 1972, Kutztown University does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that it operates, including admissions and employment. Any inquiries regarding the application of Title IX at Kutztown University may be made to Bradley Davis, the University's Title IX Coordinator, located in Old Main A-Wing, Room 02A, by phone at 610-683-4782 or by email at titleix@kutztown.edu, or the Office for Civil Rights located in the Lyndon Baines Johnson Department of Education Bldg., 400 Maryland Avenue, SW, Washington, DC 20202-1100, by phone at 800-421-3481 (TDD: 800-877-8339), by fax at 202-453-6012, or by e-mail at OCR@ed.gov. Kutztown University's Sexual Misconduct, Anti-Discrimination, and Anti-Harassment policies can be found in The Key student handbook or online at

https://www.kutztown.edu/about-ku/administrative-offices/social-equity.html
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