Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking an Application Support in San Antonio, TX.

Responsibilities:

• Application Support will provide software support and services to ESC-20 clients using ASCENDER student applications


• Provide support, conduct workshops, and handle service requests for systems


• Interpret and report user issues to center, ensuring accurate and timely communication


• Assist in creating and maintaining an annual schedule for processing and training, while documenting software enhancements


• As an Application Support, you will participate in user testing, communicate system updates, and ensure users are informed of enhancements


• Monitor and troubleshoot client progress, provide recommendations, and gather feedback


• Provide documentation and testing for software releases and submit required reports

Initiative:

• Show proactive problem-solving, engage in ongoing learning, and support software improvements


• Adapt to changing tasks with minimal supervision, aiming for high-performance standards

Communication & Relationships:

• Maintain professionalism and effective communication, especially in stressful situations


• Build collaborative relationships with clients and colleagues, supporting organizational goals and team problem-solving

REQUIREMENTS:

• High School diploma/GED required; Bachelor's degree preferred


• 2-3 years of experience in student data support, including attendance, special education, scheduling, discipline, and grade reporting


• Technical Skills: Proficiency in ASCENDER applications, MS Office, PEIMS submissions, TSDS collections, and standard electronic applications


• Knowledge: Familiarity with state/federal laws on student data, and provided applications


• Additional Skills: Strong problem-solving, training, and presentation abilities

Additional Requirements:

• Available for after-hours support and flexible to travel locally and overnight as needed


• Compliance with policies, FERPA regulations, and maintain confidentiality

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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